Jacob Trott
Zeeland,MI
Summary
Dynamic professional with extensive experience as a Customer Service Representative at Quality Car Wash and progressive roles in the Holland Department of Public Safety, culminating as Head Police Cadet. Excelled in maintaining customer satisfaction, improving job efficiency, and training new hires. Skilled in case report writing and demonstrating exceptional attention to detail.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Head Police Cadet
Holland Department Of Public Safety
05.2024 - Current
- Identified areas in need of improvement and provided practical solutions
- Developed projects and proposals that assisted in job efficiency and completion
- Trained new hires, contributing to stronger staff development and increased productivity.
Police Cadet
Holland Department of Public Safety
12.2022 - 05.2024
- Filed records and provided recordkeeping duties.
- Operated information systems to assist police officers with work-related duties.
- Assisted in maintenance of police facilities and vehicles.
- Followed protocols and procedures to perform tasks quickly and minimize mistakes.
Customer Service Representative
Quality Car Wash
04.2021 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
Bachelor of Science - Public And Nonprofit Administration
Grand Valley State University
Allendale, MI08-2025
High School Diploma -
Zeeland East High School
Zeeland06-2022
Skills
- Case report writing
- Attention to Detail
- Time Management
- Proficiency in operation of work-related computer programs
- Radio communication
- Integrity and Honesty
- Professionalism
- New Hire Training
Certification
- LEIN Operator
- Adult and Pediatric First Aid/CPR/AED (Expired)
- OSHA 10-Hour General Industry Safety and Health
- Various certifications relating to emergency management from the National Disaster & Emergency Management University
- Various certifications relating to Corrections from DACOTA
Timeline
Head Police Cadet
Holland Department Of Public Safety
05.2024 - Current
Police Cadet
Holland Department of Public Safety
12.2022 - 05.2024
Customer Service Representative
Quality Car Wash
04.2021 - Current
- LEIN Operator
- Adult and Pediatric First Aid/CPR/AED (Expired)
- OSHA 10-Hour General Industry Safety and Health
- Various certifications relating to emergency management from the National Disaster & Emergency Management University
- Various certifications relating to Corrections from DACOTA
Bachelor of Science - Public And Nonprofit Administration
Grand Valley State University
High School Diploma -
Zeeland East High School
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