Jacob Vance
Cypress,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Assistant Service Manager
HEB Grocery Store
02.2022 - 02.2023
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Enhanced team efficiency by implementing streamlined procedures for daily operations.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Provided exceptional customer service through clear communication, addressing concerns, and offering appropriate solutions.
- Implemented training programs for new employees to quickly familiarize them with company policies, procedures, and safety guidelines.
- Established a positive working environment through fostering teamwork, providing support during challenging situations, and celebrating individual achievements.
- Worked closely with upper management to develop strategic initiatives aimed at driving business growth and enhancing customer satisfaction.
Inventory Control Specialist
HEB Grocery Store
01.2021 - 02.2022
- Streamlined inventory management processes by implementing advanced tracking systems and conducting regular audits.
- Reduced stock discrepancies by diligently monitoring inventory levels and collaborating with warehouse staff to address discrepancies.
- Enhanced operational efficiency by developing and implementing effective inventory control policies and procedures.
- Provided valuable input for warehouse layout optimization projects, ultimately increasing space utilization and organizational efficiency.
- Optimized storage capacity utilization with strategic organization of products in the warehouse, allowing for easier accessibility and improved productivity.
- Employee of the month October 2021.
- Employee of the year 2021. (Chosen out of 612 employees)
Cashier (cross-trained)
HEB Grocery Store
02.2018 - 01.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Became cross-trained in various departments in 2020 including Produce, Healthy Living, Grocery, Curbside, Drug Store, General Merchandise, Seafood, Meat Market, Bakery, Dairy, Receiving, PLA, Frozen, Overnight Stocking.
- Employee of the month April 2020.
MEP Engineering Internship
Zadok Engineering
06.2014 - 08.2014
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Became self-sufficient in AutoCad, often drawing up lighting fixtures, power outlets, AC vents, thermometers and other various objects.
- Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Streamlined office processes for improved efficiency and time management through regular organization and filing.
Education
Bachelor of Science - Construction Management
University of Houston
Houston, TX05.2025
Skills
- Strategic planning
- Problem-solving abilities
- Customer service focus
- Relationship building
- Strong leadership
- Inventory control
- Adaptability and flexibility
- Excellent communication
- Performance monitoring
- Conflict resolution
- Analytical thinking
- Interpersonal skills
Timeline
Assistant Service Manager
HEB Grocery Store
02.2022 - 02.2023
Inventory Control Specialist
HEB Grocery Store
01.2021 - 02.2022
Cashier (cross-trained)
HEB Grocery Store
02.2018 - 01.2021
MEP Engineering Internship
Zadok Engineering
06.2014 - 08.2014
Bachelor of Science - Construction Management
University of Houston
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