Jacob Veeder
Whitewater,WI
Summary
Motivated academic professional with a strong background in research and project support. Proven ability to assist in diverse tasks, providing valuable insights and contributing to team goals. Known for adaptability and collaborative spirit in dynamic settings. Reliable, flexible and goal-focused.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Kwik Trip
03.2024 - Current
- Delivers exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Resolves customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintains a clean and organized checkout area, enhancing the overall shopping experience for customers.
- Ensures accurate financial reporting by consistently balancing the cash drawer at the end of each shift.
- Practices good time management to deliver customers' prepared orders quickly and accurately.
- Contributes to a positive work environment through teamwork, open communication, and proactive problem-solving with colleagues.
- Assists in inventory management, resulting in optimized stock levels and reduced waste.
- Managed merchandise displays within the convenience store area; driving impulse purchases from visitors.
- Ensured a clean and safe environment for customers through regular maintenance of gas station facilities.
Cashier
E&G Sandwiches UW-Whitewater Campus
09.2022 - 05.2023
- Courteously greeted customers and assisted with purchases
- Operated cash register systems efficiently, quickly inputting orders and processing payments for fast service turnaround times.
- Managed multiple payment methods accurately, ensuring correct change was given and receipts were provided when needed.
- Maintained a clean and organized workspace, contributing to a positive environment for customers and coworkers.
- Provided support during special events such as open houses, themed dinners, or campus-wide celebrations by performing additional tasks as required.
- Supported inventory management efforts by conducting regular stock counts and accurately reporting findings to management personnel.
- Improved overall efficiency by assisting in the training of new hires on cashiering processes, policies, and best practices.
- Implemented security measures to protect company assets and reduce potential losses during store closings.
Sales Associate
Jam Vapes Okinawa
10.2021 - 07.2022
- Built relationships with customers to encourage repeat business
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges
- Accurately processed POS transactions, returning coins, currency, payment cards, and receipts to customers
- Increased sales revenue by building a strong rapport with customers and recommending appropriate products based on their needs
- Educated clients on current promotional offerings and products using persuasive selling tactics
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability
- Used in-store system to locate inventory and place special orders for customers
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed
- Performed opening and closing responsibilities having received the trust and confidence of management for quality work and attention to detail
Student Food Service Worker
University of Wisconsin-Milwaukee Cafeteria
10.2019 - 03.2020
- Managed cash transactions accurately, maintaining accountability for all funds received during shifts
- Collaborated with kitchen staff to prepare nutritious and appealing meals for students daily
- Demonstrated excellent time management skills by effectively prioritizing tasks during peak service hours without sacrificing quality of care provided to customers
- Handled high-pressure situations calmly during busy mealtimes, maintaining a professional demeanor and ensuring students were served promptly
- Notified supervisor of low stock as reminder to order ingredients, supplies and products
- Trained new Student Food Service Workers on best practices, fostering a positive work environment and upholding quality standards
- Facilitated collaborative team efforts within the cafeteria environment, working closely with fellow Student Food Service Workers and kitchen staff to ensure smooth operations
- Maintained a clean and sanitized work environment, ensuring compliance with health regulations
- Performed closing duties in the cafeteria
Cook/Cashier
Penn Station East Coast Subs
08.2017 - 06.2018
- Met customer needs through polite, friendly, and attentive service
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct
- Maintained high standards of hygiene and cleanliness ensuring a safe dining environment
- Removed trash, swept, and mopped floors for a professional appearance
- Demonstrated flexibility by working various shifts, including weekends, holidays, or evenings when required
Volunteer
United Service Organizations, USO
01.2015 - 06.2016
- Greeted guests upon arrival by providing warm welcome
- Responded to guest inquiries to maximize guest satisfaction
- Represented the organization positively and professionally while providing the community with much-needed services
- Provided efficient customer service by handling a high volume of phone inquiries
- Completed clerical tasks such as faxing, copying, and distributing mail
- Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases
- Assisted with special events and programs
- Maintained a clean, neat, and operational facility to serve program needs
- Displayed excellent time management skills while balancing academic responsibilities alongside demanding volunteer commitments.
Summer Hire
Motorcycle Safety Training Assistant
06.2015 - 08.2015
- Provide quality customer service by answering phone calls, scheduling appointments, and track attendance
- Learned all required tasks quickly to maximize performance.
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Paid attention to detail while completing assignments
- Managed time efficiently to complete all tasks within the deadlines
- Strengthened interpersonal communication abilities through constant interaction with diverse populations
Education
MBA - Business Administration And Management
University of Wisconsin, Whitewater
Whitewater, WI08-2025
BBA - Business Administration, Supply Chain Management
University of Wisconsin-Whitewater
12-2023
Skills
- Reliable
- Dedicated
- Hard-worker
- Cultural understanding
- Appreciation of diversity
- Communication
- Learning
Timeline
Customer Service Representative
Kwik Trip
03.2024 - Current
Cashier
E&G Sandwiches UW-Whitewater Campus
09.2022 - 05.2023
Sales Associate
Jam Vapes Okinawa
10.2021 - 07.2022
Student Food Service Worker
University of Wisconsin-Milwaukee Cafeteria
10.2019 - 03.2020
Cook/Cashier
Penn Station East Coast Subs
08.2017 - 06.2018
Summer Hire
Motorcycle Safety Training Assistant
06.2015 - 08.2015
Volunteer
United Service Organizations, USO
01.2015 - 06.2016
MBA - Business Administration And Management
University of Wisconsin, Whitewater
BBA - Business Administration, Supply Chain Management
University of Wisconsin-Whitewater
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