Jacob Vela
Summary
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
Work History
Cashier/Server
Mikuni Sushi Restaurant
01.2022 - Current
- Welcome guest as they walk in and help with To Go orders
- Taking To Go Orders over the phone and managing the To Go Station
- Serve the Sushi Bar
- Train new coworkers in different areas
- Take guests orders
- Cashier
- Food Handling Certificate
- Welcomed customers and helped determine their needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with accuracy.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Barista/Cashier
The Big Boba Theory
06.2020 - 01.2022
- Train new coworkers
- Unload shipments and do inventory
- Food Handling Certificate
- Brew and Sweeten bulk teas
- I work at the cash register and make tea drinks. I also have learned how to brew bulk teas and learned to work with a frier as well.
- This job has made my communication skills so much better because I deal with all types of people and problems I have to solve on the spot.
- I also have great communication skills when it comes to group efforts because of the shifts I work with my coworkers.
Lifeguard
Merryhill Elementary School
05.2021 - 10.2021
- End of May through the middle of October I was a swim instructor and lifeguard (9am-5:45pm)
- I was assigned between 5-8 groups of 3-5 kids and also offered private lessons throughout the work day
- Taught kids from the ages of kinder -7th grade how to swim or improve their swimming skills
- During free swim hours I was in charge of swim testing and lifeguarding groups of kids up to 50 at a time with my fellow lifeguards.
- This job taught me to always be aware of my surroundings and to be patient with others.
- It has also shown me how to interact with children and how to use different tones to help them be comfortable with the water so that it would be easier for them to be in the water and swim to their fullest potential.
- I learned most importantly that everyone is different when learning and understanding and that takes a lot of patience.
Packager
Amazon Facility
11.2020 - 04.2021
- Seasonal worker
- Graveyard shift; (6:30pm-5:00am)
- This job showed me how to unload/load heavy products and pack certain products in a certain time so they can be put on a trailer to be sent out.
- This seasonal job taught me that in order to get packages on time like we expect a lot of people need to work hard throughout the night to make it happen.
- It taught me time management because in order to be able to work through this shift my day schedule was completely thrown off and I had to adjust quickly.
Education
High School Diploma -
Laguna Creek High School
Elk Grove, CA06-2020
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Timeline
Cashier/Server
Mikuni Sushi Restaurant
01.2022 - Current
Lifeguard
Merryhill Elementary School
05.2021 - 10.2021
Packager
Amazon Facility
11.2020 - 04.2021
Barista/Cashier
The Big Boba Theory
06.2020 - 01.2022
High School Diploma -
Laguna Creek High School
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