Jacob Villanueva
Odessa ,TX
Summary
Possesses a very strong work ethic and an easygoing personality, and is also committed to a team-first mentality.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate/team Lead
Northern Tool Equipment
2024.03 - 2025.12
- Assisted customers in product selection, ensuring a positive shopping experience.
- Maintained knowledge of current promotions and product features to enhance customer engagement.
- Operated point-of-sale systems efficiently, processing transactions accurately and swiftly.
- Collaborated with team members to achieve sales targets and improve store performance.
- Resolved customer inquiries and complaints, fostering loyalty through effective communication.
- Conducted inventory checks, ensuring stock levels met demand without overstocking.
- Trained new associates on company policies, customer service standards, and inventory management procedures.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Collaborated with team members to achieve monthly sales targets.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Sales Associate
Cavender’s
2023.02 - 2024.03
- Assisted customers with product selection, enhancing overall shopping experience.
- Managed daily inventory checks to ensure stock availability and accuracy.
- Processed transactions efficiently using point-of-sale systems, ensuring customer satisfaction.
- Maintained store presentation by organizing merchandise and implementing visual displays.
- Collaborated with team members to achieve sales targets and improve store performance.
- Provided product knowledge training to new associates, fostering a knowledgeable team environment.
- Resolved customer inquiries and complaints effectively, promoting repeat business and loyalty.
- Analyzed sales trends to identify opportunities for promotional strategies and improved service delivery.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Car Detailer
The Car Store
2022.05 - 2022.08
- Performed thorough interior and exterior cleaning to enhance vehicle presentation.
- Utilized pressure washers and steam cleaners for effective detailing results.
- Applied wax and sealants to protect paint surfaces and maintain shine.
- Inspected vehicles for imperfections, recommending repairs as needed.
- Maintained cleanliness of work area to ensure safety standards compliance.
- Developed expertise in using advanced detailing tools for superior finishes.
- Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
- Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
- Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
- Utilized effective time management skills to balance multiple projects simultaneously without sacrificing quality or efficiency.
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
- Achieved superior results through meticulous attention to detail in all aspects of car detailing.
Education
High School Diploma -
Pecos High School
Pecos, TXMechanical Engineering
Odessa College
Odessa, TXSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Goal oriented
- Exceptional customer service
- Professional demeanor
- Cleaning techniques
- Inventory control
- Service oriented
- Calm demeanor
Certification
forklift certified
Timeline
Sales Associate/team Lead
Northern Tool Equipment
2024.03 - 2025.12
Sales Associate
Cavender’s
2023.02 - 2024.03
Car Detailer
The Car Store
2022.05 - 2022.08
High School Diploma -
Pecos High School
Mechanical Engineering
Odessa College