Katie Burdine
Norman,OK
Summary
Motivated and dependable retail professional with strong experience in store management and frontline operations. Known for thriving in fast-paced environments, delivering outstanding customer service, and leading teams to exceed sales goals. Successfully managing two jobs reflects a strong work ethic, time management skills, and dedication. Passionate about learning new skills, supporting team growth, and creating positive in-store experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate/Team Lead
Walmart
12.2024 - Current
- Assisted customers with purchases, returns, and product questions to ensure a positive shopping experience.
- Stocked shelves and organized displays to keep the sales floor clean, full, and easy to shop.
- Led and supported team members, helping with training, task management, and making sure daily goals were met.
Store Manager
FYE
08.2025 - 11.2025
- Led daily store operations, including staff scheduling, inventory management, visual merchandising, and ensuring compliance with company policies and procedures.
- Drove sales and customer engagement by training and motivating team members to meet and exceed performance goals, upsell products, and deliver exceptional service.
- Managed inventory and merchandising to align with current trends in music, movies, and pop culture collectibles, maintaining a visually appealing and organized retail space.
Shift Supervisor
Starbucks
02.2024 - 12.2024
- Supervised daily store operations, supporting baristas and ensuring smooth, efficient shifts.
- Delivered high-quality customer service, resolving issues quickly and maintaining a welcoming atmosphere.
- Trained and coached team members, promoting teamwork, product knowledge, and adherence to company standards.
Store Manager
Allsups
02.2023 - 02.2024
- Oversaw all aspects of daily store operations, including staff supervision, inventory control, cash handling, and shift scheduling.
- Ensured excellent customer service by training team members, resolving complaints, and maintaining a clean, safe, and friendly environment.
- Managed sales, budgets, and vendor deliveries to meet store performance goals and support company initiatives.
Assistant Manager
Dollar General
06.2021 - 02.2022
- Supervised daily store operations to ensure compliance with company policies and procedures.
- Trained and mentored new team members in customer service best practices.
- Implemented inventory management systems to enhance stock accuracy and efficiency.
- Analyzed sales data to identify trends and inform inventory purchasing decisions.
- Developed staff schedules to optimize coverage during peak business hours.
- Assisted in maintaining visual merchandising standards to enhance store presentation.
- Resolved customer complaints efficiently, ensuring satisfaction and loyalty retention.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Psychology
Western Oklahoma State College
Skills
- Leadership & Team Management
- Customer Service Excellence
- Retail Operations
- Sales & Upselling
- Time Management
- Fast-Paced Problem Solving
- Training & Development
- Inventory Control
Certification
ABLE License
Timeline
Store Manager
FYE
08.2025 - 11.2025
Sales Associate/Team Lead
Walmart
12.2024 - Current
Shift Supervisor
Starbucks
02.2024 - 12.2024
Store Manager
Allsups
02.2023 - 02.2024
Assistant Manager
Dollar General
06.2021 - 02.2022
Psychology
Western Oklahoma State College