Jacob Wal
Silver Lake,KS
Summary
Experienced General Manager with a proven track record of driving revenue growth through exceptional customer service. Adept at developing operational strategies to enhance efficiency and reduce costs, while maintaining high service standards. Skilled in team leadership, resource coordination, and problem-solving to meet business and customer demands. Excels in fast-paced environments, demonstrating strong communication and decision-making skills.
Overview
5
5
years of professional experience
Work History
General Manager
Panera Bread
Topeka, KS
02.2024 - Current
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Ensured compliance with local health department regulations regarding food safety standards.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
Assistant Manager
Panera Bread
Topeka, KS
11.2019 - 02.2024
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Managed inventory and supplies to ensure availability of materials.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Centriq Training
Leawood, KS01-2017
Skills
- Leadership
- Team Building
- Customer Service
- Operational Efficiency
- Cost Reduction
- P&L Management
- Quality Management
- Schedule Management
- Staff Supervision
- Performance Analysis
References
References available upon request.
Timeline
General Manager
Panera Bread
02.2024 - Current
Assistant Manager
Panera Bread
11.2019 - 02.2024
Centriq Training