Jacob Wallace
Summary
Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity. Cheerful Restaurant Team Member well-versed in taking customer orders and remaining calm during busiest times. Motivated individual handling food and drink preparation and operating cash registers in fast-paced dining environments. Clear communicator possessing outstanding customer service skills. - Motivated [Job Title] with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
2
2
years of professional experience
Work History
Restaurant Busser and Host
Gramaldies
11.2023 - Current
- Assisted with moving tables, chairs and other restaurant service equipment within dining rooms.
- Provided respectful and courteous bussing services while operating within active dining rooms.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Trained new staff in bussing and cleaning procedures.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Reset used tables within prescribed timeframes to expedite turnover and increase available dining room space.
Team Member/ ADP Assistant
Chick-fil-A
04.2022 - 04.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Operated register to process payments and collect cash payment for order totals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Maintained productive, efficient approach to all tasks.
- Developed strong cooperative relationships with coworkers and managers.
- Addressed and resolved customer complaints in polite and professional manner.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted with inventory counts and stocking of merchandise.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Assisted customers in selecting merchandise best suited to needs.
- Monitored and verified all merchandise was properly priced and labeled.
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Achieved improved sales results with persuasive presentations that showcased product benefits while addressing client needs.
Education
High School Diploma -
Oxbridge Academy
West Palm Beach, FL05.2023
Skills
- Pre-Bussing Operations
- Server Support
- Food Waste Disposal
- Guest Service Management
- Strong Communication
- Professional Appearance
- Multitasking Abilities
- Medication Distribution
- Basic Carpentry
- Event Setup
- Meal Preparation
- Compassionate caregiving
- Physical Stamina
- Positive Attitude
- Polite Demeanor
- Proper Glassware Handling
- Inventory Management
- Guest Relations
Accomplishments
- Resolved product issue through consumer testing.
- Team player and manager
- Fast learner and teacher
- Sailing
- Water sports
- Survival
- Money management
- Investing
- Music Theory
Sailing
Team member on the sailing team. Taught younger students how to sail. Competitive sailing.
Languages
English
Native or Bilingual
American Sign Language
Elementary
Spanish
Elementary
Timeline
Restaurant Busser and Host
Gramaldies
11.2023 - Current
Team Member/ ADP Assistant
Chick-fil-A
04.2022 - 04.2023
High School Diploma -
Oxbridge Academy