Jacob Wallace
Gallipolis,OH
Summary
Detail-oriented IT professional with hands-on experience in healthcare IT environments. Proven ability to troubleshoot hardware, software, and network issues while delivering excellent customer support. Experienced with Microsoft 365, ticketing systems, and device deployment. Seeking to leverage technical expertise in an IT Help Desk role.
Overview
2
2
years of professional experience
Work History
IT Intern
Holzer Health Systems
Gallipolis, OH
05.2023 - 08.2025
- Delivered first-level technical support resolving hardware, software, and network issues across a healthcare environment
- Installed, configured, and maintained PCs, laptops, printers, scanners, and medical devices (MedCarts)
- Managed and resolved help desk tickets efficiently while maintaining detailed documentation
- Performed account management including password resets and user troubleshooting
- Collaborated with network engineers and data center teams on system troubleshooting and infrastructure support
- Maintained IT inventory and supported device deployment and replacement cycles
- Provided professional customer support via phone, remote tools, and in-person interaction
Education
Information Technology - Network Systems
University of Rio Grande
08-2026
Diploma -
Gallia Academy High School
05-2025
Skills
- Help Desk Ticketing Systems
- User Account Support
- Customer Support
- Hardware Installation & Repair
- Device Imaging & Deployment
- Network Troubleshooting
- Microsoft 365 Administration
- Windows Systems
- Asset Tracking
Timeline
IT Intern
Holzer Health Systems
05.2023 - 08.2025
Information Technology - Network Systems
University of Rio Grande
Diploma -
Gallia Academy High School