Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacob Warren

Napa,CA

Summary

Currently I'm in my second year of college. I am attending Napa Valley college pursuing a degree in Criminal Justice. I've worked for the past five years in Customer service. I was originally hired when I was 16 and I was Polos youngest associate at the time. I learned quickly and I have trained many new associates including new managers to the store. Over the years I've gained excellent communication skills, confidence in myself and have found how much I enjoy working with others in a team environment. I have enjoyed having good customer skills and always thrive to better myself and provide excellent customer service.

Overview

4
4
years of professional experience

Work History

Sales Associate

Banana Republic Factory Store
09.2022 - Current
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.

Sales Associate

Polo Ralph Lauren Factory Store
10.2019 - 07.2023
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Managed efficient cash register operations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Education

High School Diploma -

Vintage High School
Napa, CA
06.2022

Skills

  • Bilingual in speaking, reading, and writing in Spanish
  • Professional
  • Hard worker
  • Friendly
  • Reliable
  • Willing to learn new things and gain new knowledge
  • Picks things up quickly

Timeline

Sales Associate

Banana Republic Factory Store
09.2022 - Current

Sales Associate

Polo Ralph Lauren Factory Store
10.2019 - 07.2023

High School Diploma -

Vintage High School
Jacob Warren