Jacob Watson
Oklahoma City,
Summary
Help Desk Analyst II with 4+ years of experience in healthcare and finance environments. Strong desire to grow through experience, certifications, and continued education, with a goal to transition out of help desk into an administrator role.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Help Desk Analyst II
Allegiance Credit Union
06.2022 - Current
- Managed the organization’s patch management system, ensuring 140 network endpoints remained secure, healthy, and up to date with the latest security patches.
- Assisted and led IT projects by providing end-user support, technical documentation, and issue resolution, served as project lead for a successful migration from Windows Server 2016 to Windows Server 2025.
- Supported annual IT audits by identifying and remediating security vulnerabilities through Nessus, helping achieve the organization’s best audit outcomes in two years.
- Managed ESET antivirus, Endpoint Central and web filtering systems, maintaining network security and compliance.
- Resolved Tier I and Tier II support tickets through the organization’s ticketing system.
- Supported hardware rollouts by imaging and deploying company laptops and teller workstations for end users.
IT Technician
Carter Healthcare
09.2021 - 06.2022
- Provided technical support to over 500 employees.
- Repaired and imaged laptops, iPhones, and iPads to make sure devices were functioning properly.
- Provided end-user support by troubleshooting hardware and software issues.
- Closed out 50-100 tickets weekly with quick resolution times.
Field Technician
Mosquito Joe
03.2018 - 11.2020
- Managed a solo route for 150-200 houses weekly, ensuring timely and efficient service to each client.
- Communicated with customers before arrival and answered any questions they had to ensure a satisfactory service experience.
- Maintained a clean and organized workspace by performing shop duties before and after my route.
Education
High School Diploma -
Yukon High School
Yukon, Oklahoma05-2017
Skills
- Communication; Problem Solving; Troubleshooting; Time Management; Team Work
- Technologies: ServiceDesk Plus; Endpoint Central; Office 365; ESET antivirus; Windows 10/11; Windows Server
Certification
Cisco Certified Network Associate (CCNA); CompTIA A+; CompTIA Network+; CompTIA Security+; CompTIA CySa+; CompTIA Cloud+; CompTIA Server+
Timeline
Help Desk Analyst II
Allegiance Credit Union
06.2022 - Current
IT Technician
Carter Healthcare
09.2021 - 06.2022
Field Technician
Mosquito Joe
03.2018 - 11.2020
High School Diploma -
Yukon High School