Jacob Webster
Layton,UT
Summary
Detail-oriented individual with extensive experience in financial management and risk resolution. Skilled in overseeing branch operations and maintaining cash liability, committed to delivering accuracy and building customer rapport.
Overview
2027
2027
years of professional experience
Work History
Assistant Manager
Lend Nation
05.2025 - Current
- Position incorporates functions of a store manager, teller, loan officer, collections, auditor, banker, marketing associate and customer service representative.
- Branch Operations management: Independently operated a financial services storefront as a solo employee with little to no supervision
- Financial & Cash Liability: Personally accountable for Security, Auditing, daily balancing of the branch Vault, Teller drawers, and cash drops with zero variances
- Risk & Problem Resolution management: Served as the primary on site decision maker for account inquiries, identity verification, check risk analysis, customer conflict resolution and more
- Direct operation of localized loan and collections ledger with a portfolio of more than 100 loans in title and installment formats.
Sales Associate / Cashier
Big 5 Sporting Goods
08.2023 - 10.2025
- Provided exceptional customer service, assisting customers in product selection and inquiries.
- Maintained inventory accuracy through regular stock checks and organization.
- Executed sales promotions, enhancing product visibility and driving sales growth.
- Trained new associates on store policies, procedures, and sales techniques.
- Utilized point-of-sale systems for efficient transaction processing and customer engagement.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Administrative Coordinator
Optum Serve
01.2024 - 01.2025
- Performed Receptionist duties, Verifying Id's for veterans, Logging appointments and attendance, scheduling and rescheduling appointments.
- Oversaw administrative tasks, featuring comprehensive record keeping.
- oversaw office supplies, medical supplies, and equipment.
- Revamped office setup with acquisition of critical equipment including file cabinet storage and essential office materials.
- Implemented and upheld tracking solutions for office necessities alongside weekly reporting to support operational efficiency
Testing Assistant
Weber State University
01.2021 - 01.2023
- Managed a team of over 45+ accessed 3 locations providing technical support and customer service oversight
- Assisted faculty in developing and implementing comprehensive testing protocols.
- Administrative role. Verified, Submitted, edited and corrected payroll. Created intensive schedule for 40+ students.
- Trained and mentored new staff on testing software, procedures and policies personally.
Proctor/Lead Proctor
Weber State University
2015 - 2021
- Monitored exam environments to ensure adherence to university policies and academic integrity.
- Assisted students with check-in procedures, providing clear instructions for exam protocols.
- Set up examination materials, verifying accuracy and completeness for smooth operations.
- Reported any irregularities during exams, maintaining a secure testing atmosphere.
Education
High School Diploma -
Northridge High School
Layton, UT01-2015
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Conflict resolution
- Employee scheduling
- Operations management
- Customer rapport
- Recruiting and interviewing
- Staff development
- Policy enforcement
- Orientation and training
- Employee performance evaluations
- Business administration
- Schedule oversight
- Coaching and mentoring
Timeline
Assistant Manager
Lend Nation
05.2025 - Current
Administrative Coordinator
Optum Serve
01.2024 - 01.2025
Sales Associate / Cashier
Big 5 Sporting Goods
08.2023 - 10.2025
Testing Assistant
Weber State University
01.2021 - 01.2023
Proctor/Lead Proctor
Weber State University
2015 - 2021
High School Diploma -
Northridge High School