Jacob Wening
Englewood,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Ambitious with proven track record of creating successful service operations, managing staff and increasing moral . Well-versed in hospitality standards and natural knack for building relationships with customers.
Overview
15
15
years of professional experience
Work History
Manager/Head Bartender
Double Deuce
Huber Heights, OH
07.2016 - 02.2020
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Closed out cash register and prepared cashier report at close of business.
Head Server
Butter Cafe
Dayton, Ohio
04.2013 - 01.2016
- Trained new staff on restaurant operations and policies to strengthen performance.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
Head Server
Legends Sports Pub & Grill
Enon, Ohio
11.2009 - 04.2013
- Trained new staff on restaurant operations and policies to strengthen performance.
- Held daily meetings with servers on each shift to discuss specials and driving sales of key items.
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
Education
Stebbins High School
Dayton, OH08.2004
Skills
- Sales Promotion
- Hospitality Management
- Attentive Service
- Confirming Transactions
- Billing and Payment Processing
- Supply and Inventory Maintenance
Timeline
Manager/Head Bartender
Double Deuce
07.2016 - 02.2020
Head Server
Butter Cafe
04.2013 - 01.2016
Head Server
Legends Sports Pub & Grill
11.2009 - 04.2013
Stebbins High School
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