Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacob Williams

cleveland

Summary

Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Overview

11
11
years of professional experience
1
1
year of post-secondary education

Work History

Store Manager

The Exchange
Cleveland
09.2021 - 08.2025
  • I was the lead manager in store manager at my store we was a buy/sales store so we bought video games consoles and other things like vinyl and CDs I trained up my staff I made sure I did inventory for my store and also sealed with counting money and safe drops
  • Managed daily store operations and ensured team adherence to company policies.
  • Trained and developed staff to enhance customer service skills and product knowledge.
  • Oversaw inventory management, including stock replenishment and merchandise displays.
  • Conducted regular sales floor audits to maintain store presentation and compliance standards.
  • Implemented promotional strategies to drive sales and improve customer engagement.
  • Resolved customer complaints swiftly to maintain a positive shopping experience.
  • Coordinated staff schedules to ensure adequate coverage during peak hours.
  • Collaborated with regional management on strategic initiatives for store growth.

Assistant Store Manager

Doller General
Cleveland
03.2019 - 09.2020
  • I started off as a regular stocker. Then I was leveled up to assistant store manager / produce manager and then I ran my own store as a store manager
  • Assisted with daily store operations and provided leadership to staff.
  • Managed inventory levels and ensured product availability for customers.
  • Coordinated staff schedules to optimize coverage during peak hours.
  • Trained new employees on store policies and customer service standards.
  • Developed promotional displays to enhance product visibility and appeal.
  • Monitored sales performance and reported insights to senior management.

Stocker

Save A Lot
Cleveland
02.2015 - 08.2018

My role as Save-A-Lot was to make sure that I put up the shipment of food that came in I was a stocker for both the produce and Deli and also Dairy sections

  • Maintained cleanliness and orderliness of stock areas and sales floor.
  • Assisted customers in locating products and answering inquiries.
  • Organized merchandise on shelves according to store layout and planograms.

Education

Certificate For Computer Science And Software Programming - Computer Science

Tri-C
Cleveland, OH
08.2018 - 07.2019

Skills

  • Inventory management
  • Sales strategy
  • Staff training
  • Customer engagement
  • Visual merchandising
  • Customer relationship management
  • Team leadership
  • Operational efficiency
  • Problem solving
  • Effective communication
  • Time management
  • Adaptability
  • Decision making
  • Accurate cash handling
  • Policies and procedures
  • Cash management
  • Shift checklists
  • Culture development

Timeline

Store Manager

The Exchange
09.2021 - 08.2025

Assistant Store Manager

Doller General
03.2019 - 09.2020

Certificate For Computer Science And Software Programming - Computer Science

Tri-C
08.2018 - 07.2019

Stocker

Save A Lot
02.2015 - 08.2018
Jacob Williams