Jacob Wilson
Franklin,TN
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Nashville Pet Products
Franklin, TN
07.2022 - 01.2026
- Managed daily operations to enhance team productivity and customer satisfaction.
- Oversaw scheduling and resource allocation to optimize workflow and service delivery.
- Developed strong working relationships with staff, fostering a positive work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Fulfillment Associate
Target
Smyrna, TN
03.2020 - 03.2022
- Oversaw order picking, packing, and shipping processes to ensure timely delivery of customer orders.
- Trained and mentored new associates on best practices for order fulfillment procedures.
- Optimized order fulfillment workflows, reducing processing times and improving customer satisfaction.
- Ensured compliance with safety protocols and company policies during all aspects of the fulfillment process.
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
- Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
Paint Department Sales Associate
Lowes Home Improvment
Greensboro, NC
07.2017 - 07.2020
- Assisted customers in selecting paint products and providing color consultations.
- Maintained organized displays, ensuring accessibility and visual appeal of merchandise.
- Developed expertise in paint formulations, enhancing customer knowledge and satisfaction.
- Expanded product knowledge through frequent training sessions and staying current on industry trends, resulting in more informed recommendations for customers.
- Demonstrated exceptional problem-solving skills when addressing customer concerns or challenges related to their paint projects.
- Reduced wait times for paint mixing services by mastering color matching technology and streamlining processes in the department.
- Educated customers on proper surface preparation procedures, resulting in better end results for their painting projects.
- Increased customer satisfaction by providing expert advice on paint products and application techniques.
- Partnered with vendors to stay current on new products and promotions, effectively relaying pertinent information to potential buyers.
Cashier
Lowes Home Improvment
Whiteville, NC
02.2015 - 07.2015
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers in locating products, enhancing overall shopping experience.
- Managed cash register operations, ensuring proper cash handling and reconciliation.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Associate of Arts - General Education
Southeastern Community College
Whiteville, NC06-2015
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Staff supervision
- Conflict resolution
- Retail operations
- Employee scheduling
- Customer rapport
- Time management
Timeline
Assistant Manager
Nashville Pet Products
07.2022 - 01.2026
Fulfillment Associate
Target
03.2020 - 03.2022
Paint Department Sales Associate
Lowes Home Improvment
07.2017 - 07.2020
Cashier
Lowes Home Improvment
02.2015 - 07.2015
Associate of Arts - General Education
Southeastern Community College