Jacob Witonski
Detention Officer
Frisco
Summary
A self-starter who has developed key communication and conflict resolution skills in high-stress environments. Looking to transition into new field. Excel in communication, problem solving, teamwork, interpersonal skills, attention to detail and drive to accomplish any goal or task. Seeking opportunity to leverage these skills in a business setting.
Overview
10
10
years of professional experience
Work History
Detention Officer
Collin County Sheriff Office
11.2021 - Current
- Supervised and controlled behavior of up to 72 inmates.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Used high level communication skills to gain compliance from Inmates of all levels of mental health statuses.
- Provided counseling and guidance to inmates to boost wellbeing.
- Created and maintained positive relationships with inmates to build rapport and trust.
Security Supervisor
Allied Universal Security Services
02.2020 - 11.2021
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Recorded incident reports with detailed accounts of occurrences.
- Conducted regular patrols of facility to detect and deter security threats.
- Oversaw team of security officers.
- Developed strong working relationships with local law enforcement agencies to enhance cooperation in incident response situations.
- Created positive experiences for customers with positive attitude, friendly demeanor , and problem solving skills.
Master-at-Arms
US Navy
12.2015 - 12.2019
- Conducted vehicle patrols of Naval Station Norfolk as a Naval police officer
- Ensured safe entry and exit of installation as a Security Officer at the gate.
- Demonstrated strong communication skills when interacting with military officials, civilians, and criminal suspects.
- Maintained high morale among team members by providing leadership and mentorship, leading to increased productivity and cohesion.
Theatre Usher
Cinemark Theaters
09.2014 - 10.2015
- Greeted customers with smile and provided friendly, knowledgeable service.
- Directed ticket holders to seats and facility locations.
- Provided information about current and future events at facility.
- Sold admission, processed payments, and issued tickets.
- Increased patron satisfaction through timely resolution of seating disputes or ticketing errors that arose during events.
- Provided valuable feedback to management regarding patron experiences, identifying areas for potential improvement or increased efficiency.
- Promoted a welcoming atmosphere through friendly interactions with patrons, addressing any concerns or questions.
Education
No Degree - Business Administration And Management
Collin College
Frisco, TX 05.2001 -
Skills
Patience and tolerance
De-escalation techniques
Adaptability and flexibility
Supervisory skills
Problem-solving abilities
Documentation skills
Multitasking Abilities
Excellent communication
Team collaboration
Time management abilities
File maintenance
Self motivation
Accomplishments
Life Saving Award from Collin County Sheriffs Office
Member of the Detention Response Team at the Collin County Sheriffs Office
Promotion to Security Supervisor at Allied Universal
Promotion to Petty Officer 3rd Class in the United States Navy
Timeline
Detention Officer
Collin County Sheriff Office
11.2021 - Current
Security Supervisor
Allied Universal Security Services
02.2020 - 11.2021
Master-at-Arms
US Navy
12.2015 - 12.2019
Theatre Usher
Cinemark Theaters
09.2014 - 10.2015
No Degree - Business Administration And Management
Collin College
05.2001 -
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