Jake Bennett
Syracuse
Summary
Reliable and motivated professional with a solid foundation in administrative support, inventory logistics, and customer service. Thrives in structured, fast-paced environments where communication, accuracy, and problem-solving are key to success.
Overview
8
8
years of professional experience
Work History
AC Fulfillment Generalist
TCGPlayer
06.2021 - Current
- Working individually and in teams to process and pull cards. Organizing, sorting, packaging and fulfilling orders.
- Running and maintaining the ROCA card sort machine room.
Customer Service Representative
Kopp Billing
02.2021 - 05.2021
- Work in a 4-5 person team to answer a high volume of calls
- Process payments, and any other administrative tasks.
Install Technician
Halco Energy
11.2020 - 12.2020
- Cooperated with 2-3 technicians to install, service and maintain commercial and residential HVAC systems.
Install Technician
Cooney Heating and AC
06.2019 - 11.2020
- Cooperated with teams of 2-3 to install and service commercial and residential, boilers, furnaces, A/C units, etc.
Customer Service - Meat Department
Wegmans
04.2017 - 06.2019
- Assisted customers, filled orders, supported the department by carrying out any responsibilities as required.
Education
HVAC Certification -
Onondaga County BOCES
Liverpool, NY07.2019
Associate’s Degree of Arts - Communications
Onondaga Community College
Syracuse, NY06.2017
Skills
- Industry Skills: Cooperative and collaborative team member, customer service, strong interpersonal skills, adaptive problem solver, organizational leadership and management, career development, negotiation, team motivation, conflict resolution, strategic thinking
- Certifications: OSHA 10 Hour General Safety Course, EPA Universal Certification, Negotiation Professional Certificate
- Training: 715 Hours of HVAC/R Service & Repair Instruction, 168 Hours of Job Shadowing & Internships in HVAC/R Service Shops Over 150 hours of LinkedIn licenses and certifications
- Programs: Proficient with Microsoft Office Suite, Lychee and Cura 3D printing software
Timeline
AC Fulfillment Generalist
TCGPlayer
06.2021 - Current
Customer Service Representative
Kopp Billing
02.2021 - 05.2021
Install Technician
Halco Energy
11.2020 - 12.2020
Install Technician
Cooney Heating and AC
06.2019 - 11.2020
Customer Service - Meat Department
Wegmans
04.2017 - 06.2019
Associate’s Degree of Arts - Communications
Onondaga Community College
HVAC Certification -
Onondaga County BOCES
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