Jacob (Jake) Reinhart
Columbus
Summary
Property management expert with over 10 years of experience in budget development and team leadership. Proven ability to enhance operational efficiency and ensure compliance with fair housing regulations. Strong analytical skills utilized to foster relationships that improve property performance and increase revenue.
Overview
14
14
years of professional experience
Work History
Property Manager
Greyshore Management
Columbus
01.2026 - Current
- Direct all operational, financial, leasing, and maintenance functions for a 383-unit Class A luxury multifamily community.
- Lead and develop an onsite team consisting of an Assistant Property Manager, Leasing Professional, Marketing Intern, Maintenance Supervisor, and maintenance technicians.
- Drive occupancy growth, increasing overall occupancy from 70% to 76% through strategic leasing, retention, and operational initiatives.
- Improve collections performance by addressing delinquent accounts, enforcing lease obligations, and managing the eviction process in accordance with company policy and legal requirements.
- Partner directly with ownership and asset management to provide operational insights, market analysis, financial reporting, and strategic recommendations.
- Serve as the primary subject matter expert on the Columbus multifamily market, advising ownership on market trends, competitive positioning, operational practices, and Fair Housing compliance.
- Implement policies and operational procedures that increase ancillary revenue and improve overall property performance.
- Oversee all resident lifecycle functions, including move-ins, move-outs, lease administration, security deposit accounting, and resident relations.
- Manage hiring, onboarding, coaching, performance management, disciplinary actions, and terminations for onsite team members.
- Supervise maintenance operations, capital improvement coordination, unit inspections, make-ready quality control, and vendor relationships.
- Prepare and deliver daily, weekly, and monthly reports related to occupancy, leasing activity, collections, financial performance, and operational metrics.
- Conduct routine audits of resident files, unit status, lease documentation, and operational processes to ensure accuracy and compliance.
- Process resident payments, monitor receivables, reconcile accounts, and oversee commission tracking and reporting.
- Utilize Yardi and Blue Moon software platforms to manage leasing, financial operations, reporting, compliance, and resident account administration.
- Maintain 24/7 on-call responsibility, responding to resident emergencies and operational issues while ensuring a high level of customer service and asset protection.
- Uphold Class A service standards by delivering a luxury resident experience and ensuring excellence in property appearance, operations, and team performance
Property Manager- Market Expansion
West Shore Management
Columbus
10.2025 - 12.2025
- Led operational due diligence and transition planning for 800-unit multifamily acquisition in Columbus market.
- Collaborated with ownership and asset management to assess property performance, risks, staffing, and revenue opportunities.
- Coordinated smooth property takeover activities, ensuring seamless operations, resident communications, and compliance.
- Assisted with recruitment and onboarding to establish on-site team and operational framework.
- Developed stabilization strategies targeting occupancy, resident retention, collections, and efficiency.
- Acted as primary local representative for ownership during market entry, providing insights into competitive conditions and trends.
- Facilitated cross-functional collaboration with ownership, asset management, and site teams to align operations with investment goals.
Multi-Site Property Manager
T&R Properties
Columbus
05.2025 - 10.2025
- Oversaw two properties with 404 units in Hilliard, OH.
- Lead a team of nine office and maintenance staff.
- Created processes to improve customer experience and boost renewal retention rate by 10% in the first 90 days.
- Collaborated with regional staff, corporate facilitators and VP of Multifamily to address major curb appeal needs that impacted the properties’ appeal and leasing performance.
- Provided training and development to grow the leasing team’s capabilities leading to higher traffic, a conversion rate increase of 15% (averaging 60-65% now) and occupancy growth from 89% to 94%.
- Implemented tracking process to increase maintenance team visibility and accountability resulting in a decrease in turn time to one week for a completed punch, decreasing vacancy loss by 75% per unit on average from previous team.
Property Manager
Dietz Property Group
Columbus
02.2020 - 03.2025
- Oversaw two properties with more than 650 units combined across Columbus, OH.
- Maintained optimal profit levels with strong budgeting, cost control and operations management skills.
- Supervised 13 office and maintenance staff across property locations.
- Prepared budget, assessed expenditures, and variances.
- Summarized data and trends and submitted detailed reports to regional and VP.
- Updated properties with strategic capital improvements, resulting in over $200,000.00 in new revenue in the last 18 months with higher occupancy and rental rates.
- Designed and implemented a new interior upgrade program with minimal additional expense, growing traffic for new leases and resident transfers resulting in increased revenue.
- Achieved average new lease trade out of 12% and renewal LTO at 7.5% maintaining average occupancy of 96%.
- Established professional relationships with vendors, suppliers and contractors to increase rapport.
- Managed company owned assets as well and third-party owned properties within scope of management agreement.
- Checked team performance and KPIs to address deficiencies and manage portfolio.
- Recruited, hired, and onboarded staff and implemented initiatives to maintain low turnover rate.
- Established relationships with local community leaders and organizations to promote business growth resulting in stabilizing 30% of one property's occupancy.
- Built and maintained successful teams, directing, motivating, and disciplining staff.
- Assisted in acquisitions with due diligence including file and rent audits, market analysis, unit inspections and training new staff.
- Created new processes that have increased productivity, visibility and accountability for portfolio resulting in more streamlined communication and flow of information.
- Oversaw daily operations including rent collection, incident reporting, lease compliance inspections, preparing final account statements, property and curb appeal inspections.
- Initiating evictions where needed and collaborating with attorneys to draft and execute move-out agreements to buffer credit loss and unexpected occupancy dips.
- People management including timecard review, performance reviews, training and disciplinary action where needed.
Property Manager
Reinhart Property Investment
Pataskala
03.2012 - 01.2020
- Managed 7 single-family assets.
- Oversaw rent and security deposit collection.
- Addressed tenants needs across assigned properties.
- Conducted unit move-out inspections to identify necessary repairs and record damages.
- Facilitated smooth move-in/move-out processes for tenants by coordinating necessary logistics.
- Maintained accurate records of all financial transactions related to properties managed.
- Negotiated lease agreements with prospective tenants.
- Coordinated property maintenance, repairs, and improvements with vendors and contractors.
- Managed budgets, including setting rent rates, monitoring expenses, and collecting payments.
- Assisted in acquisition or disposition of properties by providing market research data and analysis.
- Collaborated with attorneys on legal matters involving eviction proceedings or lease disputes.
- Implemented policies and procedures to minimize violations.
FMLA and Disability Specialist
OrthoNeuro
Westerville
04.2017 - 03.2019
- Handled confidential client information in accordance with HIPPA and organizational guidelines.
- Evaluated effectiveness of existing processes and recommended improvements for increased efficiency.
- Maintained accurate records of client data, including medical records and other relevant information.
- Developed strong working relationships with colleagues across departments to facilitate seamless communication.
- Collaborated with team members on complex cases requiring additional research or consultation.
- Addressed questions or concerns from clients regarding their claim status and other questions pertaining to FMLA or disability processes.
- Managed high volume of cases while maintaining attention to detail and meeting strict deadlines.
- Utilized database systems to input, update, and retrieve client information as needed.
- Performed other administrative tasks as assigned by management in support of overall office operations.
Education
Certificate - Real Estate Liscensing Curriculum
Hondros College of Business
Columbus, Ohio03.2012
Skills
- Emotional intelligence
- Strategic culture development
- Communication skills
- Public speaking
- Fair housing compliance
- Capital expenditure planning
- Budget development and forecasting
- Financial analysis
- Data interpretation
- Team leadership
- RealPage Suite
- YieldStar
- HappyCo
- Apartment IQ
- Yardi
- CRM systems
- Knock software
- Microsoft Office Suite
- Process development and refinement
- EOS (Entrepreneurial Operating System)
- Lean Six Sigma
Timeline
Property Manager
Greyshore Management
01.2026 - Current
Property Manager- Market Expansion
West Shore Management
10.2025 - 12.2025
Multi-Site Property Manager
T&R Properties
05.2025 - 10.2025
Property Manager
Dietz Property Group
02.2020 - 03.2025
FMLA and Disability Specialist
OrthoNeuro
04.2017 - 03.2019
Property Manager
Reinhart Property Investment
03.2012 - 01.2020
Certificate - Real Estate Liscensing Curriculum
Hondros College of Business