Jacob R. Dodgen
Seffner,Florida
Summary
Results-driven Night Manager with a proven track record in staff training and customer satisfaction. Expertise in conflict resolution and process improvement, enhancing team performance and operational efficiency.
Overview
5
5
years of professional experience
Work History
Night Manager, Back of House
Hungry Harry's BBQ
Seffner, FL
08.2020 - 11.2024
- Directed nightly service operations, ensuring optimal efficiency and high levels of customer satisfaction.
- Trained and mentored staff on best practices for food safety and customer engagement.
- Analyzed inventory levels and coordinated management efforts to optimize stock usage and decrease waste.
- Implemented process improvements that enhanced workflow efficiency during peak hours.
- Resolved customer complaints promptly, improving overall dining experience and loyalty.
- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Conducted nightly inventory management procedures to track sales and stock levels.
- Created nightly shift task lists to assign duties to each employee.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Trained 20+ personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Cashier
Craker Barrel
Seffner, FL
03.2020 - 08.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawers, ensuring proper change and balancing daily sales over 8 hour work shift.
- Assisted customers by providing product information and addressing inquiries promptly.
- Supported team members during peak hours to enhance service speed and efficiency.
- Implemented best practices for maintaining cleanliness and organization of the checkout area.
- Collaborated with management to streamline checkout procedures, improving customer flow.
- Greeted customers entering store and responded promptly to customer needs.
Education
High School Diploma -
Armwood HIgh School
Seffner, FL05-2020
Skills
- Restaurant Management
- Staff Training/Management
- Staff training experience
- Team performance monitoring
- Professional and courteous
- Multitasking
- Excellent communication
Timeline
Night Manager, Back of House
Hungry Harry's BBQ
08.2020 - 11.2024
Cashier
Craker Barrel
03.2020 - 08.2020
High School Diploma -
Armwood HIgh School