Jacob T Swearingen
McHenry,IL
Summary
Accomplished IT Professional, with an increasing range of experience in Dental IT environments. Looking to bring strong instincts, a proven record of procedural compliance, process management, and operational skills to an established company.
Overview
8
8
years of professional experience
Work History
Field/Remote Technician
Dental Technology Services
11.2019 - Current
- Performed troubleshooting and diagnostics of various network software and hardware issues in dental office environments for 300+ clients
- Established strong client relationships while resolving issues
- Completed job reports and logs immediately following service calls
Triage Manager - Field/Remote Technician
Sunset Technologies
07.2016 - 11.2019
- Performed installation, troubleshooting, and upkeep of network hardware, PC’s, servers, data backup and security in Windows Domain environments.
- Serviced over 500 clients and nearly 10,000 nodes, primarily dental office environments.
- Delegated tasks on support help desk board, while practicing protocols determined by ConnectWise PSA software.
Education
Bachelor of Arts - Media Studies
University of Illinois At Urbana-Champaign
Champaign, IL4 2012
Skills
- Interpersonal Communication
- Low Voltage/Network Installation
- Build and maintain strong client relationships
- Experienced in Windows Server and PC Operating Systems
- Office network infrastructure and IT equipment installation/configuration
- Experienced with multiple CRM Programs (including Connectwise)
- Proficient knowledge of Dental Practice Management and Imaging Software/Hardwares
- Working understanding of Windows Domain and Workgroup environments
Timeline
Field/Remote Technician
Dental Technology Services
11.2019 - Current
Triage Manager - Field/Remote Technician
Sunset Technologies
07.2016 - 11.2019
Bachelor of Arts - Media Studies
University of Illinois At Urbana-Champaign
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