Jacoby Buckner
South Holland,IL
Summary
Results-driven retail leader with progressive leadership experience at Jewel-Osco, advancing from associate to Assistant Store Director through consistent performance, operational excellence, and people leadership. Proven ability to manage store operations, control labor, lead teams, resolve complex customer and associate issues, and execute company initiatives. Brings a strong HR foundation, business discipline, and accountability mindset. Prepared to step into a Store Director role and deliver sustained operational and financial results.
Overview
9
9
years of professional experience
Work History
Assistant Store Director
Jewel-Osco
01.2023 - Current
- Leadership experience across Homewood, Westmont (659), Clarendon Hills (3003), and Woodridge (362). Currently serving as Assistant Store Director at Woodridge (362). Lead daily store operations including labor management, sales floor execution, customer experience, and compliance. Control labor costs through strategic scheduling. Conduct store walks and operational audits. Coach leaders and associates to improve productivity and accountability. Resolve escalated customer concerns with a focus on retention and brand trust.
Front End Manager
Jewel-Osco
South Holland, IL
02.2023 - 08.2023
- Directed front-end operations including staffing, scheduling, cash handling, and customer service. Supervised and developed associates to meet service and accuracy standards. Managed tills, audits, and discrepancy resolution to reduce shrink and risk.
HR Generalist
Jewel-Osco
08.2022 - 02.2023
- Supported full-cycle recruitment, onboarding, and employee relations. Processed new-hire documentation, assisted leadership with performance documentation and policy interpretation, and coordinated orientations and training initiatives.
Assistant Front End Manager
Jewel-Osco
Tinley Park, IL
01.2021 - 01.2022
- Supported front-end leadership with scheduling, staffing coverage, associate coaching, and daily execution while maintaining high customer service standards.
Store Associate / Cashier
Jewel-Osco
06.2017 - 09.2021
- Progressed through multiple associate-level roles, delivering consistent customer service and building comprehensive knowledge of store operations that led to continued promotion.
Education
Bachelor of Science - Human Resource Management
University of Illinois Chicago
12.2023
Skills
Store & Multi-Unit Operations
Labor Planning & Cost Control
Associate Development & Coaching
Customer Experience & Loyalty Recovery
HR Compliance & Employee Relations
Scheduling & Workforce Optimization
Performance Management & Accountability
Conflict Resolution
Operational Audits & Store Walks
Sales Floor Execution
Timeline
Front End Manager
Jewel-Osco
02.2023 - 08.2023
Assistant Store Director
Jewel-Osco
01.2023 - Current
HR Generalist
Jewel-Osco
08.2022 - 02.2023
Assistant Front End Manager
Jewel-Osco
01.2021 - 01.2022
Store Associate / Cashier
Jewel-Osco
06.2017 - 09.2021
Bachelor of Science - Human Resource Management
University of Illinois Chicago