Jacoby Williams
Dallas
Summary
Dedicated Postal Clerk with 7 years of experience in providing exceptional customer service and maintaining efficient office operations. Demonstrates leadership skills through roles as Lead Clerk and Supervisor, managing teams, and overseeing office functions. Adept at problem-solving, with a strong background in process improvement and facility management. Eager to leverage hands-on experience and technical aptitude to transition into a Maintenance Crew role at the plant facility.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Postal Clerk/Supervisor
United States Postal Office
10.2017 - Current
- Sorted mail according to size, shape and destination.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Provided service and sales to walk-in customers.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Hired, trained and evaluated performance of employees.
- Efficiently and kindly handled customer complaints and issues to increase satisfaction rates.
- Managed flow, operations and management services for daily post office visitors.
- Issued and cashed daily money orders.
Education
Bachelor of Science - Business Administration And Accounting
University of Louisiana At Lafayette
Skills
- Operations
- Analytical Thinking
- Financial Statements Analysis
- Microsoft Office
- Business Administration
- Customer Service
- Team Collaboration
- Troubleshooting skills
- Safety Protocols
Certification
- Texas All-lines Adjuster License
- AWS Certified Cloud Practioner
Timeline
Lead Postal Clerk/Supervisor
United States Postal Office
10.2017 - Current
Bachelor of Science - Business Administration And Accounting
University of Louisiana At Lafayette