Jacolbie Lewis
Humble,TX
Summary
High energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations. Proactive Host with distinct knowledge of streamlining services through updated and reorganized systems. Expert in customer service with training in team management. Friendly and reliable individual excited to take initiative and provide excellent work. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Host
Chuy's Tex-Mex Restaurant
08.2022 - Current
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Developed rapport with regular patrons, fostering a sense of community within the establishment.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
Education
High School Diploma -
Nimitz High School
Houston, TX05.2024
Skills
- Server Support
- Team Collaboration
- Telephone reception
- Reservations Management
- Customer Service
- Seating arrangements
- Professional Appearance
- Multitasking proficiency
Languages
English
Full Professional
Fishing, hunting, riding four-wheelers, helping my Uncle and Grandfather fix on things.
My Uncle and Grandfather plays a big part in my life. Because of them, I am the young man that I am today. They love outside activities and on working on my Grandfather's farm. I am extremely blessed to have developed different skills and the mindset to be just like them. We ride four- wheelers together and just hang out doing man stuff.
Timeline
Host
Chuy's Tex-Mex Restaurant
08.2022 - Current
High School Diploma -
Nimitz High School