Jacory Wiley
Lithonia,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Visions To Reality Productions
Houston, TX
02.2020 - 11.2021
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Call Center Representative
Department of Children and Family Services
, Florida
02.2021 - 06.2021
- Participated in training sessions to enhance skills and knowledge.
- Helped families with their food stamp benefits, medicaid
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Managed high volume of inbound customer calls with professionalism.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Maintained strong call control and quickly worked through scripts to address problems.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
Bell Ringer
Salvation Army
Houston, TX
12.2020 - 05.2021
- Drew attention to kettle by bell ringing and greeting people.
- Answered questions about work of Salvation Army and its goals.
- Composed grant proposals and fundraising newsletters to raise capital for non-profit organizations.
- Planned and organized special events, solicited corporate sponsorships and set up matching gift donations to reach financial targets.
- Protected donations by never leaving kettle unattended.
Package Handler
Lighthouse Of Houston
Houston, TX
05.2016 - 05.2017
- Responsible for packaging soaps, clothing, etc.
- Shipped and boxed products
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Loaded package containers onto forklifts and transported into packaging areas.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Delivered updates on anticipated task completion times.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Followed verbal and written instructions to properly move and ship products.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed.
- Used hand-held scanners and physical logs to accurately track item movements.
- Informed purchasing team of missing or damaged items immediately when unloading and receiving.
- Assembled, sealed and loaded packages into correct trucks.
Education
BBA - Sociology
Sam Houston State University
Huntsville, TX05.2015
Skills
- Effective Customer Service/ Communication Skills
- Proficient in Technology
- Confidentiality understanding
- Organizational Skills
- Adapt well in group environments
- Manage Multiple Tasks
Timeline
Call Center Representative
Department of Children and Family Services
02.2021 - 06.2021
Bell Ringer
Salvation Army
12.2020 - 05.2021
Customer Service Representative
Visions To Reality Productions
02.2020 - 11.2021
Package Handler
Lighthouse Of Houston
05.2016 - 05.2017
BBA - Sociology
Sam Houston State University