Jacovy Wallace
587 CR 3405
Summary
Dynamic and results-driven professional with extensive experience at Whataburger, excelling in customer service and team leadership. Proven ability to enhance operational efficiency and resolve customer issues effectively. Skilled in inventory management and staff training, fostering a motivated team environment while consistently achieving performance goals.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Whatabuger
Jacksonville, TX
08.2020 - 02.2026
- Assisted in daily operations to ensure efficient workflow and high customer satisfaction.
- Coordinated staff schedules to optimize labor resources during peak hours.
- Trained new employees on company policies, procedures, and customer service standards.
- Monitored inventory levels and placed orders to maintain stock availability.
- Implemented process improvements that enhanced service speed and accuracy.
- Supported management in resolving customer complaints with effective solutions.
- Analyzed sales data to identify trends and adjust staffing accordingly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Crew Member
Whataburger
Jacksonville, TX
10.2013 - 08.2020
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Operated cash register, accurately processing orders and handling transactions efficiently.
- Maintained cleanliness and organization of workstations, adhering to food safety standards.
- Collaborated with team members to prepare menu items quickly during peak hours.
- Assisted in training new crew members on operational procedures and customer service protocols.
- Monitored inventory levels, restocking supplies as needed to ensure uninterrupted service flow.
- Engaged with customers to address inquiries and resolve issues promptly and effectively.
- Adapted to changing priorities during busy shifts, demonstrating flexibility and problem-solving skills.
Line Worker
Trane Ingersoll Rand
Tyler, TX
06.2013 - 08.2013
- Operated machinery to assemble products efficiently and accurately.
- Followed safety protocols to maintain a safe work environment.
- Assisted in quality control by inspecting finished goods for defects.
- Collaborated with team members to meet production targets consistently.
- Learned operational procedures quickly to adapt to changing demands.
- Supported inventory management by restocking materials as needed.
- Reported equipment malfunctions to supervisors for timely maintenance.
Education
High School Diploma -
Whitehouse High School
Whitehouse, TXSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff supervision
- Task delegation
- Goal setting
Timeline
Assistant Manager
Whatabuger
08.2020 - 02.2026
Crew Member
Whataburger
10.2013 - 08.2020
Line Worker
Trane Ingersoll Rand
06.2013 - 08.2013
High School Diploma -
Whitehouse High School