Hi, I’m
Jacquail Dorsey
Summary
Friendly and flexible candidate with solid customer service background. Quick learner possessing basic understanding about managing patient records, scheduling software and medical terminology. Collaborative administrative professional with strong task prioritization and organizational skills. Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional.
Overview
7
years of professional experience
Work History
STGiHouston, TX
Medical Records Technician
01.2023 - 09.2023
Job overview
- Expedited release-of-information requests by verifying authorization forms and providing requested documents promptly.
- Demonstrated strong attention to detail while cross-referencing medical records for completeness and consistency, identifying potential errors and facilitating prompt resolution.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Contributed to a team-oriented work environment by collaborating closely with colleagues on various projects related to medical records management.
- Maintained accurate records of all collection activities, allowing for better tracking and analysis of performance metrics.
Dillard'sHouston, TX
Cashier/Customer Service Representative
08.2022 - 01.2023
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Collaborated closely with other departments, ensuring seamless communication regarding delinquent accounts and payments received.
Memorial Hermann TIRRHouston, TX
CVMP
09.2021 - 09.2022
Job overview
- Demonstrated strong observational skills,promptly reporting any changes in patient condition or behavior to appropriate medical personnel.
●Offer Emotional Support: Provide compassionate emotional support to patients and their families during difficult moments. - Maintained accurate documentation of patient behaviors, interventions, and responses to support ongoing treatment plans.
- Contributed to a positive patient experience through compassionate care and active listening during interactions with patients and their families.
- Reduced instances of self-harm by closely observing at-risk patients and intervening when necessary to prevent injury.
Ochsner HospitalNew Orleans, LA
Emergency Room Technician
03.2020 - 09.2021
Job overview
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Improved patient care by efficiently performing emergency room procedures such as wound dressing, splinting, and CPR.
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
- Enhanced ER efficiency through proficient use of medical equipment like EKG machines, defibrillators, and vital sign monitors.
- Measured vital statistics, collected specimens for lab analysis and recorded data in appropriate medical records.
Big LotsNew Orleans, LA
Cashier
01.2018 - 03.2020
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Dollar GeneralNew Orleans, LA
Cashier
03.2017 - 01.2018
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
CCI Training Center, Inc. - ArlingtonArlington, TX
No Degree from Pharmacy
11.2024
Landry Walker High School New Orleans, LA
High School Diploma
05.2017
Skills
- Medical Records Auditing
- HIPAA Compliance
- Patient confidentiality
- Healthcare Data Analytics
- Medical office administration
- Data Entry
- Payment Collection
- EMR / EHR
- Patient Information Verification
- Document Scanning
- Patient Registration
Timeline
Medical Records Technician
STGi
01.2023 - 09.2023
Cashier/Customer Service Representative
Dillard's
08.2022 - 01.2023
CVMP
Memorial Hermann TIRR
09.2021 - 09.2022
Emergency Room Technician
Ochsner Hospital
03.2020 - 09.2021
Cashier
Big Lots
01.2018 - 03.2020
Cashier
Dollar General
03.2017 - 01.2018
CCI Training Center, Inc. - Arlington
No Degree from Pharmacy
Landry Walker High School
High School Diploma