Jacqualin Scott

Interviewed clients and visitors. Maintained files in central file room. Receives records and photocopies supporting documents provided by clients. Operated agency switchboard. Register TANF applications. Performed emergency Welfare Response state-wide. Set up and pull records. Provide assistance as requested by supervisor and administration to perform other clerical duties. Deliver administrative support to office staff, promoting excellence in office operations. Handle mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.

Organized and file documents. Assisted clients with resume, cover letter and job applications. Answered phone calls. Take messages, directed clients to proper department. Assisted with visual displays. Copied and faxed documents, greet clients, determine purpose of visit, and direct them to specific destination. Ability to communicate clearly and effectively. Organized and setup paper filing systems. Assist with job fair events.

Updated stock records to ensure availability of items. Compiled inventory balances and price lists. Maintained records of all activities and processes pertaining to the warehouse. Used computer for various applications such as database management or word processing.

Copied, sorted, and filed records of office activities. Handled business transaction and other activities. Maintained, and entered information into databases.

Answered inbound calls while providing great customer service. Created and updated customer accounts. Provided first call resolution, 411 directory & Assist with emergency 911 calls. Utilized customer service software to manage interactions and track customer satisfaction.

Answered Inbound calls. created and updated customer accounts. Operated multiple computer programs while setting up client appointments. Maintained and updated appointment calendars. Greet visitors entering establishment and determined nature and purpose of visits. Recorded information, updated paperwork.Responded to customer requests for products, services, and company information.

Answered inbound calls, obtain payments, troubleshoot tax software and technical issues. Assisted with customer accounts while answering questions for tax filers. Managed tax submissions and made sure all information complied with regulations. Collected and submitted required tax payments. Maintained thorough and current understanding of applicable tax laws.

Provided great customer service. Accepted mortgage payments while using multiple operating systems. Explained customer escrow accounts, answered inbound calls and faxed documents. Explained very technical financial information to applicants in easy to understand language. Maintained strict confidentiality of bank records and client information. Developed strong relationships with customers through high levels of customer service. Assisted customers in understanding loan terms and conditions to make informed decisions.