Jacqualine Gregg
Vancouver,WA
Summary
Ambitious Senior Manager experienced in optimizing productivity, efficiency and service quality across various environments. Highly motivated, ethical and reliable leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
4
4
years of professional experience
Work History
Production, Warehouse, & Support Manager
IM3 Incorporated
03.2024 - Current
- Promoted a culture of continuous learning within the team by organizing workshops and sharing relevant resources regularly.
- Mentored junior staff members, providing guidance and coaching to enhance their skillsets and career progression potential.
- Reduced customer complaints by implementing proactive troubleshooting strategies and preventive measures.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Developed and implemented procedures for responding to customer inquiries and resolving technical issues.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Sourced materials to keep up with production goals and meet customer demands.
- Managed inventory levels, ensuring timely procurement of necessary materials and reducing waste.
- Managed capacity and material planning, procurement, shipping, receiving and warehousing functions.
- Ensured accuracy in data entry within the company''s ERP system leading to better inventory control and accurate financial reporting.
- Led the successful implementation of new ERP system, improving data accuracy and accessibility across departments.
Supply Chain Manager
IM3 Incorporated
06.2023 - 03.2024
- Developed strong vendor relationships to ensure timely delivery of materials and maintain high-quality standards.
- Oversaw demand planning, purchasing, and logistics.
- Managed logistics functions including shipping coordination, customs compliance, freight negotiations, and carrier selection.
- Managed procurement activities, driving cost savings through strategic sourcing.
- Tracked and monitored purchase orders, deliveries and invoicing to verify accuracy and compliance.
- Improved, standardized and documented planning and scheduling processes.
Production Manager
IM3 Incorporated
08.2021 - 06.2023
- Resolved issues quickly to maintain productivity goals.
- Reviewed work for quality and compliance with company standards and design specifications.
- Standardized production procedures, job roles, and quality assurance guidelines.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Evaluated employee performance and provided feedback and training as needed.
- Utilized data analysis tools to generate reports company wide for production and sales analysis.
- Coordinated project planning and execution with team members and team leads.
- Monitored inbound and outbound freight operations, foreign and domestic, to establish timely delivery of packages.
- Performed regular audits and assessments of logistics processes to identify weaknesses, improve supply chain operations and minimize waste.
- Managed supply chain process, from order placement to delivery, to facilitate on-time and accurate fulfillment.
- Developed and maintained relationships with key suppliers for smooth communication and to meet required expectations.
- Analyzed market conditions to make informed decisions on pricing and purchasing strategies.
- Monitored inventory levels and restocking schedules to avoid shortages or production delays with timely replenishment of stock.
- Managed ongoing ERP Development and training through report building, updating configuration packages, and SOP documentation.
Office Manager Assistant
IM3 Incorporated
05.2021 - 08.2021
- Project lead on major ERP system design, cut-over, implementation, and training for cross-functional teams.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Reported to senior management on organizational performance and progress toward goals.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Created and updated records and files to maintain document compliance.
- Updated reports, managed accounts, and generated reports for company database.
- Managed accurate and fully compliant AP/AR operations by documenting expenses, reconciling accounts and correcting discrepancies.
Office Manager/Bookkeeper
Over The Edge Towing and Recovery
02.2021 - 05.2023
- Utilized Microsoft office and Quickbooks for task completion.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Negotiated contracts and maintained current industry standards within those contracts.
- Created, maintained and updated filing systems for paper and electronic documents.
Education
Bachelor of Science - Supply Chain And Operations Management
Western Governor's University
06.2027
Skills
- Effective Working Relationships
- Company Inventory Oversight
- Strong Verbal and Written Communication
- Knowledge Base Development
- Project Management
- Software Development
- Data Analytics
- Operational Efficiency
- Supply Management Expertise
- International Shipments
- Transportation and Logistics Coordination
- Over 4 years’ experience using: Quickbooks, Google Workspace, Adobe Photoshop, Microsoft Office Suite
Timeline
Production, Warehouse, & Support Manager
IM3 Incorporated
03.2024 - Current
Supply Chain Manager
IM3 Incorporated
06.2023 - 03.2024
Production Manager
IM3 Incorporated
08.2021 - 06.2023
Office Manager Assistant
IM3 Incorporated
05.2021 - 08.2021
Office Manager/Bookkeeper
Over The Edge Towing and Recovery
02.2021 - 05.2023
Bachelor of Science - Supply Chain And Operations Management
Western Governor's University
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