Summary
Overview
Work History
Education
Skills
References
Timeline
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Jacquay Williams

Palm Bay

Summary

Hardworking and driven sales financial specialist with a proven record of accomplishment in Retail and Lending, recognized for consistently delivering substantial value to organizations. Actively pursuing career progression opportunity, I am a customer-oriented and strategic-thinking professional with over 10 years of expertise in optimizing process workflows, assembling high-performing teams, and driving revenue growth. As a dynamic leader, I thrive in multitasking, adeptly overseeing product portfolios that identify potential opportunities, align with the organizational goals, and skillfully managing high-performance teams. My proficiency extends to implementing advanced reporting analytics, fostering robust vendor relationships, and meticulously overseeing audit processes.

Overview

18
18
years of professional experience

Work History

Sales Manager

Space Coast Credit Union
07.2019 - Current
  • Developed and refined training programs, compensation plans, goals, and expectations
  • Led recruitment, training, and motivation of a 24-member sales team, achieving over $417 M in new auto sales
  • Enhanced team morale and overall sales volume through employee incentive sales contests
  • Coordinated with the marketing team to align sales strategy with brand messaging across communication channels
  • Acted as a point of escalation for member issues, ensuring timely resolution.

Assistant Sales Manager

Space Coast Credit Union
08.2018 - 07.2019
  • Monitored service levels and staffing to ensure optimal team performance
  • Formulated and directed sales goals for the team, achieving established targets and service levels
  • Ensured compliance with procedures, policies, and regulations, emphasizing accuracy and member account integrity
  • Collaborated with the management team to recruit top-level sales talent.

Lead Collection Specialist

Space Coast Credit Union
05.2016 - 08.2018
  • Planned and delivered comprehensive training for the department
  • Monitored inbound and outbound calls for quality and compliance
  • Assisted in building reports to track collection calls and queues for management
  • Gathered required information for settlement reviews to negotiate down debt with creditors.

Senior Contact Center Specialist

Space Coast Credit Union
06.2013 - 05.2016
  • Conducted effective job interviews for external and internal candidates
  • Provided leadership and guidance to Call Center Associates, ensuring efficient call handling and quality service delivery
  • Maintained thorough knowledge of lending and deposit account products, promotions, criteria, guidelines, and procedures.

Contact Center Specialist

Space Coast Credit Union
11.2009 - 06.2013
  • Consistently adhered to the organization's core values
  • Identified, analyzed, and resolved errors, meeting or exceeding benchmarks
  • Educated clients on navigating company systems and obtaining desired services
  • Boosted productivity by maintaining strong call control and addressing diverse problems.

Brand Consultant/Customer Service

GSI Commerce Solutions
11.2005 - 06.2009
  • Provided positive customer service experiences and managed customer needs through telecommunications
  • Delivered cosmetic education to customers, implemented upselling sales techniques, and supported partners and vendors
  • Assisted staff with fraud prevention and verification.

Education

Organizational Leadership -

Eastern Florida State College
Cocoa, FL

Diploma -

Palm Bay Senior High
Melbourne, FL
01.2005

Skills

  • Consultative sales
  • Product knowledge
  • Service-driven sales
  • Risk mitigation
  • Recruiting and hiring
  • Multidisciplinary team leadership
  • Energetic
  • Persuasive negotiations
  • Sales tracking
  • Compelling leadership skills
  • Exceptional multi-tasker
  • Negotiations expert and strong deal closer
  • Sales process
  • Effective Retail Sales Manager

References

References Upon Request

Timeline

Sales Manager

Space Coast Credit Union
07.2019 - Current

Assistant Sales Manager

Space Coast Credit Union
08.2018 - 07.2019

Lead Collection Specialist

Space Coast Credit Union
05.2016 - 08.2018

Senior Contact Center Specialist

Space Coast Credit Union
06.2013 - 05.2016

Contact Center Specialist

Space Coast Credit Union
11.2009 - 06.2013

Brand Consultant/Customer Service

GSI Commerce Solutions
11.2005 - 06.2009

Organizational Leadership -

Eastern Florida State College

Diploma -

Palm Bay Senior High

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Jacquay Williams