Jacque Nordhus
Kansas City,MO
Summary
Innovative nonprofit executive, passionate about serving the most vulnerable communities. Adept at cross-sector collaboration, cultivating relationships, volunteer mobilization, fundraising, and strategic planning. Strengths include strong interpersonal skills, financial acumen, recruiting and development within nonprofit and private sectors.
Overview
20
20
years of professional experience
11
11
Certifications
Work History
Executive Director
Hope Network
Raytown, Missouri
04.2023 - Current
- Oversee all aspects of the nonprofit’s strategy, operations, and impact.
- Manage financial planning, performance, and organizational health by creating more diverse revenue streams and carefully monitoring/adjusting expenses as needed.
- Build key strategic partnerships to further missional impact.
- Cultivate relationships with partners, donors, volunteers, and other stakeholders.
- Evaluate, monitor, and ensure mission impact by comprehensive program analysis.
- Plan fundraising and community events, mobilizing volunteers and community support.
Human Resources Generalist
City Union Mission
Kansas City, Missouri
09.2016 - 05.2023
- Managed talent acquisition process by recruiting, attending job fairs, screening, scheduling, and facilitating interview process.
- Provided new employee orientation, equipping new employees and supervisors for successful onboarding and training experience.
- Supported leadership by providing turnover calculator, trends, and various other reports.
- Created new supervisor training manual, stay interviews, 30-day employee feedback form, and helped improve the exit interview and process.
- Collaborated with Creative Director to create and implement Core Value Cards to boost employee morale and reinforce mission alignment.
Branch Manager
U.S. Bank
Kansas City, Missouri
08.2012 - 09.2016
- Managed daily operations, sales, staff recruitment and development, community relations, and compliance.
- Developed strategies to improve customer engagement and enhance branch performance.
- Taught community classes on Budgeting, Fraud, and Money Management.
- Recognized for creating exceptional customer experience, sales, and led community involvement among my peers.
- Created opportunities to welcome and promote local small businesses.
Store Manager
STARBUCKS COFFEE COMPANY
Kansas City, Missouri
12.2005 - 08.2012
- Managed daily operations of a busy café with drive-thru, increasing sales 30% in the first year.
- Recruited, trained, developed, and promoted team of baristas, supervisors, and assistant manager.
- Exceeded expectations of food safety and quality by creating a safe and welcoming environment.
- Led district in community involvement, mobilizing volunteers for various events.
- Awarded Partner of the Quarter and Manager of the Quarter.
Education
Nonprofit Leadership
City Vision University
Kansas City, MO01-2022
Business Management
DeVry University
Kansas City, MO01-2005
Skills
- Strategic planning
- Budget management
- Community outreach and engagement
- Partnership development
- Fundraising and strategies
- Event planning and execution
- Innovation and creativity
- Problem solving
- Effective communication
- Leadership skills
- Program evaluation
- Conflict resolution and de-escalation
- Strengths-based case management
- Trauma-informed care
- Relationship building
- Stakeholder communication
- Critical thinking
- Board relations
Certification
Certified Nonprofit Professional, Nonprofit Leadership Alliance, in progress
Affiliations
Convoy of Hope Community Outreach Events, 2012, 2013, 2014, 2016
Timeline
Executive Director
Hope Network
04.2023 - Current
Human Resources Generalist
City Union Mission
09.2016 - 05.2023
Branch Manager
U.S. Bank
08.2012 - 09.2016
Store Manager
STARBUCKS COFFEE COMPANY
12.2005 - 08.2012
Nonprofit Leadership
City Vision University
Business Management
DeVry University