Jacquel Perry
Hartford
Summary
Achieved significant customer satisfaction improvements at Hartford Yards Goatas by streamlining service processes and expertly managing high-stress situations. Specialized in live chat support and de-escalation, enhancing loyalty and efficiency. Demonstrated proficiency in CRM software, contributing to a customer-first environment.
Overview
3
3
years of professional experience
Work History
Customer
Intership Services
05.2024 - Current
- Streamlined customer service processes for increased efficiency and improved response times.
- Strengthened customer relationships by providing personalized assistance and tailored solutions.
- Enhanced customer satisfaction by swiftly addressing and resolving inquiries and concerns.
- Conducted follow-up calls as necessary in order to ensure complete satisfaction with resolutions provided.
Customer Service Representative
Hartford Yards Goatas
05.2021 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Capital Prep Magnet School
Hartford, CT05.2025
Skills
Live chat support
De-escalation
Item promotion
- Strong Work Ethic
- Exceptional customer service
- Professional Appearance
- Quality Control
- Order Accuracy
- Performance Improvement
- Sales Techniques
- Guest Seating
- Team Player
- Warm and Friendly
- Time Management
- Attention to Detail
- Multitasking
- Adaptable and Flexible
- Reliability
- Excellent Communication
- Clear Communication
- Customer Satisfaction
- Organizational Skills
- Team Leadership
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Interpersonal Skills
- Conflict Resolution
- Goal Setting
- Professionalism
- Complaint Handling
Listening to music, playing sports, family oriented, Service on the Junior Usher Board. Service on
Always helping anyone in need and provide respect for myself, family and community.
Timeline
Customer
Intership Services
05.2024 - Current
Customer Service Representative
Hartford Yards Goatas
05.2021 - 09.2022
High School Diploma -
Capital Prep Magnet School
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