Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lindsey Mayhugh

Russellville,KY

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in work industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.

Reliable Machine Operator with work history of good performance in fast-paced production environments. Knowledgeable in quality control measures and manufacturing quality standards. Demonstrated expertise in equipment operation and maintenance. Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts.

Overview

6
6
years of professional experience

Work History

Icing Decorator

Country Oven Bakery
2022.06 - 2023.09
  • Controlled manufacturing plant operations using SCADA software.
  • Quickly shut down equipment in emergency situations following protocols.
  • Checked machines for proper output and functionality, fixing minor mechanical issues.
  • Assembled and installed mechanical components on engines, vehicles and other machines according to blueprints and other specifications.
  • Complied with company and OSHA safety rules and regulations.
  • Collaborated with machine operators and engineers to troubleshoot assembly-related issues and meet deadlines.
  • Assembled products according to changing daily work orders and specific customer needs.
  • Stocked and sorted packaging and replenished supplies to achieve consistent productivity levels.

Customer Service Representative

Priceless IGA
2017.06 - 2022.06
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Trained staff on operating procedures and company services.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

Associate of Science - General Studies/ Science

Southcentral Kentucky Community And Technical College
Bowling Green, KY
05.2022

High School Diploma -

Logan County High School
Russellville, KY
05.2019

Skills

  • Microsoft Excel
  • Professional telephone demeanor
  • Stock management
  • Billing Adjustments and Refunds
  • Product Promotion
  • Call center experience
  • Email Etiquette
  • Processing payments
  • Live chat support
  • Appointment Setting
  • Equipment monitoring
  • Teamwork and Collaboration
  • Supply chain distribution
  • Strong Work Ethic
  • Machinery Cleaning
  • Computer Skills
  • Health and Safety Regulations
  • Forklift and Pallet Jack Operation
  • Work Scheduling
  • Heavy Lifting
  • Basic Math
  • Control Center Operations

Timeline

Icing Decorator

Country Oven Bakery
2022.06 - 2023.09

Customer Service Representative

Priceless IGA
2017.06 - 2022.06

Associate of Science - General Studies/ Science

Southcentral Kentucky Community And Technical College

High School Diploma -

Logan County High School
Lindsey Mayhugh