Jacqueleen Thompson
Ypsilanti,MI
Summary
Dedicated administrative assistant with over five years of experience in office administration and customer service. Recognized for exceptional organizational skills and effective communication, contributing to improved workflow and team collaboration.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
The Ability Hub
Ypsilanti, MI
12.2025 - Current
- Managed scheduling and appointment coordination for team members.
- Assisted in preparing documentation for client meetings and presentations.
- Maintained organized filing systems to ensure efficient information retrieval.
- Handled incoming communications, directing inquiries to appropriate staff.
Administrative Assistant
CHS Group
Ypsilanti, MI
05.2018 - 12.2025
- Supported office operations by ordering supplies and managing inventory levels.
- Conducted research to assist with project development and reporting tasks.
- Facilitated onboarding processes for new employees, ensuring smooth transitions.
- Collaborated with colleagues to improve workflow efficiency across departments.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
Education
No Degree - Business Management
Washtenaw Community College
Ann Arbor, MI05-2028
High School Diploma -
Pioneer High School
Ann Arbor, MI06-2003
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Microsoft Excel
- File organization
- Microsoft outlook
Timeline
Administrative Assistant
The Ability Hub
12.2025 - Current
Administrative Assistant
CHS Group
05.2018 - 12.2025
No Degree - Business Management
Washtenaw Community College
High School Diploma -
Pioneer High School