Jacquelin Esperanza
Las Vegas,NV
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Assistant Property Manager/Leasing Consultant
Pacifica
Las Vegas , Nevada
02.2022 - 07.2022
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Showed apartments to potential tenants and answered questions regarding community.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Followed up on delinquent tenants and coordinated collection procedures.
- Processed security deposit refunds.
Hostess
BeerPark
Las Vegas, NV
10.2021 - 02.2022
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Recorded available tables after seating each party using specialized seating software.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Prepared dining room for special upcoming functions by decorating and generating special group menus.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Property Manager
Oakwood Management
Las Vegas , Nevada
01.2021 - 07.2021
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
- Processed project change requests and performed coverage research to handle repair issues.
- Followed up on delinquent tenants and coordinated collection procedures.
Assistant Manager/Leasing Consultant
Lighthouse Management Inc.
Las Vegas, NV
02.2020 - 01.2021
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
- Responded to messages and inquiries from various parties.
- Assisting the Property Manager in the overall operation of the property day-to-day implementation of policies, procedures, and programs.
- Interacting with and overseeing the vendors establishing and maintaining the effective working relationships with onsite support staff.
- Preparing, processing and signing all leasing contracts and rules for move-ins.
- Received all telephone calls and in-person visits. Listened to resident requests, concerns, and comments.
- Maintained open communications with the Property Manager and Maintenance Supervisor.
- Contributed to cleanliness and curb appeal of the community on continuing basis.
Teller Service Representative
Rapid Cash Advances Inc.
Las Vegas , NV
08.2019 - 02.2020
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Calculated fees due, interest and change for customer transactions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Cashier/Keyholder
Champs Sports
Las Vegas, NV
07.2016 - 02.2020
- Accepted both cash and credit card payments according to established company procedures.
- Engaged customers warmly and provided immediate and dedicated assistance.
- Kept checkout areas clean and neat to maintain a professional appeal.
- Processed customer returns.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Counted cash in register drawer at beginning and end of shift.
Education
High School Diploma -
Morris Sunset East High School
Las Vegas, NV06.2018
Skills
- Training
- Consulting
- Well Organized
- Excellent Customer Service
- Financial Inventory
- Work amazing in fast environment
- Financial budgeting and reporting
- Property management
- Business Development
- Financial Reporting
- Vacancy Marketing
- Monthly Fee and Payment Collection
Timeline
Assistant Property Manager/Leasing Consultant
Pacifica
02.2022 - 07.2022
Hostess
BeerPark
10.2021 - 02.2022
Property Manager
Oakwood Management
01.2021 - 07.2021
Assistant Manager/Leasing Consultant
Lighthouse Management Inc.
02.2020 - 01.2021
Teller Service Representative
Rapid Cash Advances Inc.
08.2019 - 02.2020
Cashier/Keyholder
Champs Sports
07.2016 - 02.2020
High School Diploma -
Morris Sunset East High School
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