JACQUELIN PEETE
Milwaukee,WI
Overview
24
24
years of professional experience
Work History
Patient Service Representative
Aurora Health Care
Milwaukee, WI
03.2023 - Current
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Scheduled patient appointments and procedures.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Scheduled patient appointments over phone and in person, maximizing productivity.
- Documented and managed patient information in computer system.
- Answered patient questions and fielded complaints to resolve issues.
- Registered patients by verifying records to update computer system and patient charts.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
Baker
Self-employed
Milwaukee, WI
10.2021 - Current
- Measured, mixed and prepped raw materials according to company specifications and recipes.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods.
- Utilized measuring instruments, commercial-grade mixers and ovens to bake cakes and pastries.
- Baked fresh bread and pastries for cafes and restaurants.
- Maintained temperature, sweep and sanitation logs to document proper conditions.
- Designed appealing product displays to maintain unique presentation.
- Created attractive dessert trays for catering events.
- Evaluated raw ingredients and baked goods, assessing for quality control purposes.
- Finished baked goods with glazes, icings and other toppings.
- Met with customers to discuss needed bakery items and take orders.
- Blended ingredients and mixed dough, following recipes.
Accountant
City of Milwaukee Police Department
Milwaukee, WI
12.2001 - 09.2021
- Examined financial statements and income statements to review company's financial performance.
- Prepared monthly and year-end closing statements, financial documents and invoices.
- Reviewed departmental chart requests and set up charts in finance system in compliance with fund accounting guidelines.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Maintained accurate invoice summaries and collection records to enhance monitoring of billing and cash inflows.
- Prepared month-end closing entries for detailed reporting and recordkeeping.
- Collaborated with accounting associates to improve reconciliation processes.
- Managed financial operations, month-end reporting, financial schedules and reconciliations.
- Developed training procedures and mentored new accounting personnel on company policies and best practices.
- Identified and resolved obstacles to enable continuous workflow.
- Supervised accounting team of 2 employees.
- Audited, reviewed and compiled financial statements for government entities.
- Maintained current understanding of state and federal accounting procedures to prevent legal or compliance issues.
DATA ENTRY SPECIALIST
Boys & Girls Club of Greater Milwaukee
Milwaukee, WI
01.2014 - 09.2020
- Identified, corrected and reported data entry errors.
- Completed accurate and efficient data entry and database updates to support business operations.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Identified and corrected data entry errors to prevent duplication across systems.
- Adhered to strict data confidentiality policies to prevent information leakage.
- Proofread and edited documents to correct errors.
- Exceeded quality goals to support team productivity.
- Transferred completed work to Office Manager for review and approval.
- Transcribed data after verifying information to deliver projects with 100% accuracy.
OFFICE ASSISTANT I-II
City Of Milwaukee Police Department
Milwaukee, WI
01.2001 - 01.2008
- Freezing & Transferring reports in the Tiburon system
- Call taking in the Telephone Reporting Unit
- Entering missing person reports
- Teletype lost property
- Teletype & canceling missing children reports
- Entering & canceling stolen vehicles from NCIC
- Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
- Locating & faxing reports to various departments, police officers & outside agencies
- Training & developing of new employees & police aides
- Removing warrants from NCIC
- Corresponding via NCIC with outside agencies
- Greeted visitors or callers daily to handle questions or direct to appropriate staff.
- Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
- Made orders for new office supplies based on demand and budgetary restraints.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
- Answered approximately 100+ phone calls daily
Education
MBA - Business Administration And Management
Springfield College
Milwaukee, WI05.2021
Bachelor of Science - Human Services
Springfield College
Milwaukee, WI01.2009
Associate Degree - Administrative
Milwaukee Business Institute
Milwaukee, WI01.1995
References
REFERENCES AVAILABLE UPON REQUEST
Timeline
Patient Service Representative
Aurora Health Care
03.2023 - Current
Baker
Self-employed
10.2021 - Current
DATA ENTRY SPECIALIST
Boys & Girls Club of Greater Milwaukee
01.2014 - 09.2020
Accountant
City of Milwaukee Police Department
12.2001 - 09.2021
OFFICE ASSISTANT I-II
City Of Milwaukee Police Department
01.2001 - 01.2008
MBA - Business Administration And Management
Springfield College
Bachelor of Science - Human Services
Springfield College
Associate Degree - Administrative
Milwaukee Business Institute
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