Jacqueline A. Danzy
Schenectady,NY
Summary
To obtain a position in the Business World that offers an opportunity for advancement
Overview
42
42
years of professional experience
Work History
Program/Administrative Assistant
Assertive Community Treatment Program (ACT)
03.2023 - Current
- Assist with office program tasks to support daily operations for the team and individuals served. Primary functions include:
- Provide direct support to staff by coordinating schedules and assisting both office and field teams as needed.
- Serve as liaison between individuals and staff, including managing office walk-ins, calls, and participating in daily team meetings.
- Maintain ACT monthly logs and update the Online Board.
- Schedule psychiatric appointments and transcribe dictation.
- Request medical correspondence as required.
- Assist with the accuracy of clinical notes and bill codes.
- Assist Clinical Director with tasks as needed.
Albany County Mental Health Integrated Clinic
Albany, NY
03.2023 - Current
Health Homes team and Assertive Community Treatment Program (ACT)
01.2019 - Current
ACCF
01.2020 - 03.2023
Albany County Mental Health Integrated Clinic
Albany, NY
12.2018 - 01.2019
Office Assistant 1/Administrative Aide
Department of Environmental Conservation
12.2016 - 12.2018
- Phone coverage for all regions (1-9). Assist with Section Survey Scanning and Editing, sort, batch, and scan survey forms using Teleform Verifier Software.
- Scanning of Documents for usage of all DEC agencies. Maintain and order all supplies for several.
- Respond to all emails in Wildlife email box. Assist with the training of some new employees.
- Prepare bids for outsourcing.
Quality Control Specialist
Total Events
10.2013 - 12.2016
- Inspect products for damage and prepare orders for customers. Set up banquets and other events.
Resident Aide - Fountain View Assisted Living
Atria Assisted Living
02.2004 - 11.2004
- Help residents with their medications and personal care tasks. Check and record vital signs regularly. Give out medications as needed and keep the Medical Administrative Records (MARS) up to date.
Phone Operator
Secrephone
07.1997 - 01.2004
- Process all incoming and outgoing calls. Handle all customer complaints. Provide supervisory coverage when necessary.
Claims Examiner No Fault
Metropolitan Insurance Company
01.1990 - 12.1993
- Investigate claims to determine eligibility for independent medical examinations. Rule out fraud on all existing claims. Set up timely payment for all bills and loss wages.
Claims Examiner
United Community Insurance Company
01.1989 - 12.1989
- Assess both liability and medical insurance claims. Examine any potential cases of disability or fraudulent activity.
Bill Payer
United Community Insurance Company
04.1987 - 12.1989
- Triage correspondence, determine coverage for multi-state claims, set up claim files, evaluate medical bills per state fee schedules, and support the Claims Manager in claim maintenance.
Personal Secretary to Claims Manager
United Community Insurance Company
01.1986 - 04.1987
- Support Claims Manager with daily Workers' Compensation claims status updates.
Clerk Typist
United Community Insurance Company
11.1985 - 01.1986
- Typing of various reports/correspondences.
Head Cashier
TSS Store
09.1985 - 11.1985
- Assist cashiers and customers.
Legal Secretary
Winston L. Moore
02.1984 - 02.1985
- Answer phones and type various correspondences, update file system, and transcribe dictation.
Education
High School -
Bygeval Secondary School
Guyana, South AmericaVocational School for Business - undefined
Mahaica Business School
undefined
RCA Business School
New York, NYundefined
Center for Practice Innovations
Skills
- Microsoft
- Excel
- NYS & CSEA Partnership for Education and Training
- Related coursework: Highly Certificate Office Assistant
- Navigating Customer Service Challenges
Timeline
Program/Administrative Assistant
Assertive Community Treatment Program (ACT)
03.2023 - Current
Albany County Mental Health Integrated Clinic
03.2023 - Current
ACCF
01.2020 - 03.2023
Health Homes team and Assertive Community Treatment Program (ACT)
01.2019 - Current
Albany County Mental Health Integrated Clinic
12.2018 - 01.2019
Office Assistant 1/Administrative Aide
Department of Environmental Conservation
12.2016 - 12.2018
Quality Control Specialist
Total Events
10.2013 - 12.2016
Resident Aide - Fountain View Assisted Living
Atria Assisted Living
02.2004 - 11.2004
Phone Operator
Secrephone
07.1997 - 01.2004
Claims Examiner No Fault
Metropolitan Insurance Company
01.1990 - 12.1993
Claims Examiner
United Community Insurance Company
01.1989 - 12.1989
Bill Payer
United Community Insurance Company
04.1987 - 12.1989
Personal Secretary to Claims Manager
United Community Insurance Company
01.1986 - 04.1987
Clerk Typist
United Community Insurance Company
11.1985 - 01.1986
Head Cashier
TSS Store
09.1985 - 11.1985
Legal Secretary
Winston L. Moore
02.1984 - 02.1985
Vocational School for Business - undefined
Mahaica Business School
undefined
RCA Business School
undefined
Center for Practice Innovations
High School -
Bygeval Secondary School