JACQUELINE (ARTURA) AYERS
San Diego,CA
Summary
Motivated, service-oriented food and beverage professional trained in bar operations and offering diligent leadership, planning and organizational skills. Dedicated to maximizing profits with dynamic cost controls and promotional strategies. Knowledgeable team builder with extensive wine, beer and cocktail knowledge. Creative with developing new mixology recipes. Seeking opportunities to expand skills while facilitating company growth. Results-orientated and proactive in addressing and resolving problems. Thrives under pressure.
Overview
17
17
years of professional experience
Work History
Lead Banquet Bartender
Santa Luz Club
11.2023 - Current
- Provided friendly and engaging customer service, fostering an enjoyable atmosphere for guests at various events.
- Maintained a clean and organized bar area, adhering to health and safety regulations throughout each event.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
Bartender
Delaware North
04.2022 - Current
- High Volume Bartender at Petco Park for Padres games and concerts with average attendance 35,000 and average sales of 2023 & 2024 season $2500 at Padres newest premium bar
- Maintained inventory of liquor, beer, wine, and other beverage items
- Promoted positive customer experiences with attentive service, engaging conversations, and strong problem-solving skills.
Bartender
Sheraton Mission Valley
10.2022 - 05.2024
- Implement upselling strategies that increase LBW sales by 20 % in 2023
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Bartender
TAO GROUP: LAVO
10.2022 - 05.2023
- High volume and craft bartender for 200-400 daily covers
- Upsell wine by the bottle & spirits sales, suggest food pairings
- Developed drink recipes and menus to meet customer preferences while optimizing profitability
- Resolved customer complaints regarding quality of food or beverage service in a timely manner
- Created social media posts to advertise specials or upcoming events
Bar Manager
Hilton Garden Inn Bayside
01.2022 - 06.2022
- Monitored employee productivity levels on a regular basis to identify areas of improvement
- Developed drink recipes and menus to meet customer preferences while optimizing profitability
- Conducted inventory of supplies, liquor and beer
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities
- Directed and supervised team of 15 employees in daily operations
Bartender
Hilton Clearwater Beach Resort and Spa
03.2021 - 08.2021
- High Volume Bartender at pool bar SANDBAR specializing in overall customer service excellence, multitasking with attentiveness, speed, control, product consistency, cleanliness, and engaging with guests to ensure their needs not only be met, but made into a memorable experience
VIP Bartender
Levy
09.2019 - 02.2020
- Premium Bartender at Bacardi Ocho Lounge in Suites for Miami Heat Basketball games, concerts, and VIP events including SUPERBOWL LIV 49ers official afterparty at arena
Bar Lead
Sheraton Crowne Center
09.2017 - 08.2019
- Supervised daily operations of the bar area
- Made friendly conversation with customers to provide enjoyable bar experience
- Developed menus that included beer, wine, spirits, cocktails, and other drinks
- Implemented strategies designed to increase revenue through upselling techniques
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
Premium Bartender
Aramark
03.2017 - 10.2018
- Premium Bartender at Kauffman Stadium and Arrowhead Stadium for Royals and Chiefs games
Team Lead/Training Facilitator
Topgolf
05.2015 - 02.2016
- Conducted recruitment and hiring events including team building and one on one interviews
- Carefully interview, select, trained and supervised staff
- Developed and implemented training programs for new bar staff
- Assisted in the development of operational procedures and processes
- Provided guidance to bar staff on customer service techniques
Professional Flight Attendant
Expressjet Airlines
02.2008 - 09.2013
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight
- Adhered to company policies regarding security measures and protocol at all times
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols
- Class PRESIDENT of 02/2008 flight attendant training
Education
Communications and Pre-Physical Therapy Major -
University of South Florida
01.2004
High Honors Diploma -
Springstead High School
01.2002
Skills
- Inventory Control
- Proficient in Mixology
- Hospitality service expertise
- Suggestive Selling
- Cocktail List Development
- Training and Mentoring
- Bar Management
- Highly reliable
- Wine and liquor expertise
- Strong multitasking
References
- Amber Brawner, 562.305.9461
- Anthony Bonino, 816.471.1911
Timeline
Lead Banquet Bartender
Santa Luz Club
11.2023 - Current
Bartender
Sheraton Mission Valley
10.2022 - 05.2024
Bartender
TAO GROUP: LAVO
10.2022 - 05.2023
Bartender
Delaware North
04.2022 - Current
Bar Manager
Hilton Garden Inn Bayside
01.2022 - 06.2022
Bartender
Hilton Clearwater Beach Resort and Spa
03.2021 - 08.2021
VIP Bartender
Levy
09.2019 - 02.2020
Bar Lead
Sheraton Crowne Center
09.2017 - 08.2019
Premium Bartender
Aramark
03.2017 - 10.2018
Team Lead/Training Facilitator
Topgolf
05.2015 - 02.2016
Professional Flight Attendant
Expressjet Airlines
02.2008 - 09.2013
High Honors Diploma -
Springstead High School
Communications and Pre-Physical Therapy Major -
University of South Florida
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