Jacqueline Baker
Anacortes,WA
Summary
I am a hardworking individual that has provided professional services for over 20 years. I have excellent customer service, typing, 10key, data entry and some accounting experience. I am motivated to take on new challenges and skills. Looking for a new role where hard work and dedication will be highly valued.
Overview
25
25
years of professional experience
Work History
Client Service Representative
Skagit Bonded Collectors
Mt Vernon, WA
06.2010 - Current
- Provided customer service support to clients in a timely and efficient manner.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Identified discrepancies between source documents and entered data.
- Verified accuracy and completeness of data entry into the database system.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Trained new staff on company policies, procedures, and customer service techniques.
- Acted as a liaison between clients and internal teams to resolve any conflicts or discrepancies quickly
Shipping and Receiving Clerk
MassMutual
Anacortes, WA
06.1999 - 12.2009
- Sorted and organized mail and packages
- Scanned documents into a digital format for archiving.
- Stamped postmark on letters and parcels.
- Verified payment information accuracy and ensured completeness of data prior to processing payments.
- Provided customer service in a courteous and professional manner.
- Answered customer inquiries via telephone, email and face-to-face contact.
- Forwarded mail to customers traveling
Education
High School Diploma -
Anacortes High School
Anacortes, WA06-1997
General Studies
Skagit Valley College
Mount Vernon, WASkills
- Customer Support
- Meeting Deadlines
- Team player
- Good Organizational skills
- Attention to details
- Data Analysis
- Technical Skills
- Payment Processing
- Professional and Mature
- Typing and 10key proficient
- Work well with others and enjoy challenges
- Excel and Outlook Skills
Affiliations
- I am a Seahawk Athletic Booster Association(SABA) representative for the Fastpitch Program
Timeline
Client Service Representative
Skagit Bonded Collectors
06.2010 - Current
Shipping and Receiving Clerk
MassMutual
06.1999 - 12.2009
High School Diploma -
Anacortes High School
General Studies
Skagit Valley College