Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Jacqueline Baker

Anacortes,WA

Summary

I am a hardworking individual that has provided professional services for over 20 years. I have excellent customer service, typing, 10key, data entry and some accounting experience. I am motivated to take on new challenges and skills. Looking for a new role where hard work and dedication will be highly valued.

Overview

25
25
years of professional experience

Work History

Client Service Representative

Skagit Bonded Collectors
Mt Vernon, WA
06.2010 - Current
  • Provided customer service support to clients in a timely and efficient manner.
  • Performed data entry from paper documents, emails, and other sources into computer systems.
  • Identified discrepancies between source documents and entered data.
  • Verified accuracy and completeness of data entry into the database system.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Trained new staff on company policies, procedures, and customer service techniques.
  • Acted as a liaison between clients and internal teams to resolve any conflicts or discrepancies quickly

Shipping and Receiving Clerk

MassMutual
Anacortes, WA
06.1999 - 12.2009
  • Sorted and organized mail and packages
  • Scanned documents into a digital format for archiving.
  • Stamped postmark on letters and parcels.
  • Verified payment information accuracy and ensured completeness of data prior to processing payments.
  • Provided customer service in a courteous and professional manner.
  • Answered customer inquiries via telephone, email and face-to-face contact.
  • Forwarded mail to customers traveling

Education

High School Diploma -

Anacortes High School
Anacortes, WA
06-1997

General Studies

Skagit Valley College
Mount Vernon, WA

Skills

  • Customer Support
  • Meeting Deadlines
  • Team player
  • Good Organizational skills
  • Attention to details
  • Data Analysis
  • Technical Skills
  • Payment Processing
  • Professional and Mature
  • Typing and 10key proficient
  • Work well with others and enjoy challenges
  • Excel and Outlook Skills

Affiliations

  • I am a Seahawk Athletic Booster Association(SABA) representative for the Fastpitch Program

Timeline

Client Service Representative

Skagit Bonded Collectors
06.2010 - Current

Shipping and Receiving Clerk

MassMutual
06.1999 - 12.2009

High School Diploma -

Anacortes High School

General Studies

Skagit Valley College
Jacqueline Baker