Jacqueline Baldwin
Customer Service
North Las Vegas,NV
Summary
Dynamic outbound telemarketer with proven expertise at Rescue Mission Alliance in lead generation and customer relationship building. Skilled in cold calling and sales closing, I consistently exceed targets through effective prospecting and follow-up strategies. Committed to delivering exceptional customer service while driving brand representation and achieving sales goals.
Overview
8
8
years of professional experience
Work History
Outbound Telemarketer
Rescue Mission Alliance
Oxnard
01.2017 - 05.2025
- Provided timely, courteous, and knowledgeable responses to information requests.
- Maintained accurate records of all conversations with customers in a computer database system.
Education
Some College (No Degree) - Business Administration
Oxnard College
Oxnard, CASkills
- Lead generation
- Cold calling
- Customer database management
- Sales closing
- Product knowledge
- Customer service
- Goal oriented
- Target achievement
- Brand representation
- Social media outreach
- Pipeline management
- Follow-up calls
- Email etiquette
- Sales reporting
- Salesforce
- Territory management
- Sales presentations
- Lead sourcing
- Outbound sales
- Upselling strategies
- Customer relationship building
- Closing techniques
- Continuous improvement
- Phone-based research
- Performance-driven
- Data analysis
- Effective prospecting
- Speech clarity
- Persistent Follow-up
- Promotional awareness
- Product descriptions
- Recruiting and training
- New hire coaching
- Skilled negotiator
- Customer orders
- Documentation
- Team collaboration
- Verbal and written communication
- Flexible schedule
- Complaint resolution
- Serve customers
- Sales orientation
- Sales forecasting
- Analytical thinking
- Business prospecting
- Product demonstration
- Sales strategies
- Time management
- Email communication
- Performance tracking
- Industry awareness
- Customer acquisition strategies
- Performance marketing
- Needs assessment
Timeline
Outbound Telemarketer
Rescue Mission Alliance
01.2017 - 05.2025
Some College (No Degree) - Business Administration
Oxnard College
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