Jacqueline Banuelos Pacheco
Fountain,CO
Summary
Dynamic professional with extensive experience in customer service and sales, focusing on relationship management. Known for achieving sales objectives and building lasting customer partnerships. Skilled in team mentoring, enhancing service quality, and executing retention initiatives. Proficient in communication and negotiation, with a strong commitment to meeting organizational targets.
Overview
7
7
years of professional experience
Work History
SALES CONSULTANT
CarHop Auto Sales & Finance
Colorado Springs, Colorado
05.2024 - Current
- Assisted in developing sales strategies and setting targets for different accounts.
- Generated daily reports on sales activities for management review.
- Created customized presentations for potential customers based on their requirements.
- Scheduled appointments for test drives and vehicle service maintenance visits.
- Maintained a clean showroom floor and organized vehicles for display.
- Developed relationships with local auto clubs and organizations in order to promote the dealership's services.
SLEEP EXPERT
Mattress Firm
Colorado Springs
01.2023 - 05.2024
- Resolved customer complaints and inquiries in timely manner.
- Educated patients on the importance of healthy sleep habits and lifestyle changes to improve sleep quality.
- Provided individualized assessments, treatment plans and follow-up care for patients with sleep disturbances.
- Monitored competitor activity and pricing strategies to adjust accordingly.
- Maintained accurate records of all sales activities in CRM system.
- Organized special events such as seminars or workshops to promote products.
- Ensured customer satisfaction by providing follow-up support after purchases.
SALES CONSULTANT
CarHop Auto Sales & Finance
Lakewood, Colorado
08.2022 - 01.2023
- Maintained organized, presentable merchandise to drive continuous sales.
- Established long-term relationships with key contacts at client companies.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
LEAD
Starbuds
08.2021 - 08.2022
- Managed weekly inventory of cannabis products and supplies.
- Assisted customers in selecting the most appropriate strain for their individual needs.
- Developed and maintained relationships with vendors to ensure quality product selection.
- Conducted daily sales reports to track progress against goals.
- Trained new budtender on proper customer service, product knowledge, and store policies and procedures.
- Provided exceptional customer service by responding to inquiries, resolving complaints, and addressing special requests in a timely manner.
- Maintained cleanliness of work area throughout shift, including countertops and displays.
- Created promotional materials such as flyers, posters, banners. to advertise sales events or new products.
SALES ASSOCIATE
Terps Dispensary
01.2020 - 07.2021
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
RETAIL SALES ASSOCIATE
Charter Spectrum
San Antonio, Texas
02.2018 - 12.2019
- Worked to meet or exceed special targets for credit card applications,
- special donations and specific product promotions.
- Managed cash register after end of shift to balance and record accurate transactions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
High School Diploma -
Karen Wagner
San Antonio, Texas06-2016
Skills
- Bilingual in Spanish
- Customer relationship management
- Customer service
- Lead generation
- Persuasive negotiation
- Problem solving
- Regulatory compliance
- Physical capability (40 lbs)
Timeline
SALES CONSULTANT
CarHop Auto Sales & Finance
05.2024 - Current
SLEEP EXPERT
Mattress Firm
01.2023 - 05.2024
SALES CONSULTANT
CarHop Auto Sales & Finance
08.2022 - 01.2023
LEAD
Starbuds
08.2021 - 08.2022
SALES ASSOCIATE
Terps Dispensary
01.2020 - 07.2021
RETAIL SALES ASSOCIATE
Charter Spectrum
02.2018 - 12.2019
High School Diploma -
Karen Wagner
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