Jacqueline Barela
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Managing Optician
Peninsula Optometry
03.2019 - 11.2021
- Calibrated seg heights and pupillary distance to customize eyeglass orders and create perfect fit
- Filed claims with vision and medical insurance companies to garner payment for optical services
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Addressed and remedied all patient or team member issues.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
Beauty Advisor
Ulta Salon And Cosmetics
01.2019 - 03.2021
- Processed payments, entering sales in register for prompt customer service
- Maintained counter and display areas for cleanliness and organization
- Helped customers feel relaxed and comfortable through conversation and personal relatability
- Arranged merchandise to present visually appealing displays and attract clientele
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
Dog Daycare Attendant
Doggietown USA
01.2018 - 03.2019
- Gave animals proper attention to promote secure environment in owner's absence
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick
- Communicated professionally with pet owners via phone, email, and text
- Coordinated schedules to optimize care for multiple pets and team members each day
- Organized picking up and dropping off animals at client locations
- Maintained and updated daily log of time spent with dogs for calculating payments, itemizing activities and services provided
- Handled administrative work such as answering telephones and scheduling appointments for visits.
Skills
- Records Management Systems
- Electronic Medical Record (EMR) Systems
- Client Satisfaction
- Office Supplies and Inventory
- Invoice Statements
- Profit Margins
Timeline
Managing Optician
Peninsula Optometry
03.2019 - 11.2021
Beauty Advisor
Ulta Salon And Cosmetics
01.2019 - 03.2021
Dog Daycare Attendant
Doggietown USA
01.2018 - 03.2019
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