Dedicated customer service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
16
16
years of professional experience
Work History
Vault Clerk
Riverstar Casino
05.2022 - Current
Kept accurate count of pending transfers and monetary values of various movements.
Maintained vault and bank security at all times.
Utilized manual and mechanical means to count and verify monetary values.
Received and counted incoming transfers from armored car services.
Balanced staff and vault at end of day and secured monies in accordance with established procedures.
Notified manager of equipment malfunctions and dispatched service to enhance security and reduce downtime.
Dual Rate Table Games Supervisor
Riverstar Casino
05.2019 - 05.2022
Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
Monitored chips purchases, table inventories and player win ratios.
Eliminated customer service issues by quickly resolving disputes and correcting problems.
Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
Performed paperwork required for monetary transactions.
Efficiently managed accurate money transfers and protected transactions with standardized procedures.
Observed players for signs of cheating, notifying security staff of discovered evidence.
Boosted customer loyalty by offering consistent gaming standards and closely controlling dealers.
Met coverage demands by moving dealers around and reorganizing strategies based on current needs.
Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
Collected bets from game losers and paid out winnings to game winners, keeping each hand running smoothly and efficiently.
Stay at Home Mom
N/A
03.2008 - 05.2019
Maintained entire family's schedule and organized events.
Handled incoming mail, bills and invoices and completed appropriate actions.
Demonstrated respect, friendliness and willingness to help wherever needed.
Carried out day-day-day duties accurately and efficiently.
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