Jacqueline Bechard
Sheboygan,WI
Summary
Experienced support team member with an earnest and upbeat nature. Detail-oriented and organized multitasker with good communication strengths and demonstrated talent for handling dynamic and demanding needs. Competent in Human Resources and Administrative work and use of desktop applications.
Overview
22
22
years of professional experience
Work History
Store Support Lead
Kohls Department Store
Sheboygan, WI
09.2009 - Current
- Processes payroll on a daily basis
- Responsible for scheduling all departments of the store
- Complete the daily balancing of registers and process the deposit
- Onboard new hires including all paperwork and orientations
- Schedule new hire training and follow up through the first 90 days
- Maintain compliance of all associate training
- Maintain and order all office supplies
- Assist at the registers and customer service as needed
- Unloaded freight from the weekly truck deliveries
Customer Service Associate
Kohls Department Store
Sheboygan, WI
09.2002 - 09.2009
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Answered phone calls from customers promptly and courteously.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Processed clothing and merchandise for return to the sales floor.
- Counted down registers accurately at the end of the day.
- Collected and secured all deposits and paperwork from the days sales.
Education
Bachelor of Science - Fashion Merchandising - Business Emphasis
University of Wisconsin - Stevens Point
Stevens Point, WI12-1991
Skills
- Customer service oriented
- Well organized
- Excellent people skills
- Easily adaptable to change
- Quick learner
- Dispute resolution
References
References available upon request.
Timeline
Store Support Lead
Kohls Department Store
09.2009 - Current
Customer Service Associate
Kohls Department Store
09.2002 - 09.2009
Bachelor of Science - Fashion Merchandising - Business Emphasis
University of Wisconsin - Stevens Point
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