Yolanda Flores
Phoenix,AZ
Summary
Dynamic professional with extensive customer service experience, specializing in project management and employee training. Achieved a 98% order accuracy rate while enhancing operational efficiency. Skilled in technical troubleshooting and team development, contributing to significant revenue growth through strategic initiatives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Store Support Lead
Kohl's
Phoenix, AZ
10.2023 - Current
- Collaborated with executive leadership on strategic initiatives, developing training curricula and engagement programs to enhance store operations.
- Mentored staff across all locations, providing career guidance that facilitated team member advancement.
- Oversaw payroll administration for large associate teams, implementing efficient scheduling systems to optimize labor costs.
- Directed employee lifecycle management from recruitment to retention, enhancing onboarding processes to improve staff satisfaction.
- Served as primary technical resource for store systems, troubleshooting POS and inventory issues to minimize downtime.
- Executed comprehensive omni channel fulfillment operations, ensuring quality standards for consistent order accuracy.
- Maintained accountability for cash management and financial operations, implementing protocols that resulted in zero discrepancies.
Supervisor
Kohl's
Phoenix, Arizona
09.2022 - 10.2023
- Directed operations for two major departments, generating over $2M in annual revenue.
- Managed merchandise flow and visual presentation to enhance customer experience.
- Led a team of 15+ associates through coaching programs, boosting average transaction values by 15%.
- Executed omni channel fulfillment operations, achieving a 98% order accuracy rate.
- Oversaw cash management safe access and resolved financial discrepancies efficiently.
- Supported corporate audits and regional evaluations, ensuring compliance with operational standards.
- Mentored junior supervisors and provided career advancement guidance for professional development.
Medical Office Assistant
Chicago Neuro Chiropractic
Chicago, Illinois
05.2022 - 09.2022
- Maintained accurate patient records utilizing electronic health record systems.
- Scheduled patient appointments and managed daily office calendar efficiently.
- Supported front desk operations by answering phones and greeting visitors professionally.
- Educated patients on office procedures and treatment plans clearly.
- Provided clinical support during examinations and therapeutic treatments while ensuring HIPAA compliance.
Full Time Lead
Kohl's
Hodgkins, IL
04.2022 - 06.2022
- Coordinated merchandise receiving operations to uphold visual merchandising standards.
- Enhanced customer satisfaction by providing proactive assistance.
- Contributed to revenue growth through effective customer engagement.
Supervisor
Kohl's
Phoenix, Arizona
06.2018 - 03.2022
- Trained new staff on operational procedures and safety protocols to ensure compliance.
- Supervised freight-receiving operations, managing over 2,000 units daily across 15 departments.
- Managed financial operations, including cash handling, deposits, and investigating discrepancies.
- Implemented process improvements to optimize operational efficiency and effectiveness.
Education
Associate of Science - Marketing
Southern New Hampshire University
Hooksett, NHSkills
- Customer service
- Project management
- Visual merchandising
- Employee training
- Data analysis
- Microsoft Office Suite (advanced)
- POS systems
- Cash handling
- OmniChannel fulfillment
- Team development
- Conflict resolution
- Record keeping skills
- Technical troubleshooting
- Attention to detail
- Scheduling and calendar management
- Payroll administration
Languages
Spanish
Professional
Certification
- Google IT Support Professional Certification, July 2022- August 2023
Timeline
Store Support Lead
Kohl's
10.2023 - Current
Supervisor
Kohl's
09.2022 - 10.2023
Medical Office Assistant
Chicago Neuro Chiropractic
05.2022 - 09.2022
Full Time Lead
Kohl's
04.2022 - 06.2022
Supervisor
Kohl's
06.2018 - 03.2022
Associate of Science - Marketing
Southern New Hampshire University