Jacqueline Bush
Memphis,Tennessee
Summary
Highly organized and motivated, excited to utilize strong time management and organizational skills in diverse work settings. Goal is to secure entry-level opportunities to further develop abilities while contributing to company growth. With a keen eye for detail and a proactive approach, confident in ability to make a positive impact in any role undertaken.
Overview
31
31
years of professional experience
Work History
Recruitment Coordinator
Comfort Keepers Of Memphis
09.2024 - Current
- Conducted comprehensive phone interviews to pre-screen candidates, saving time for hiring managers in the interview process.
- Maintained open lines of communication throughout the entire recruitment process, fostering positive relationships with both candidates and clients.
- Developed strong relationships with hiring managers, understanding their requirements and providing tailored talent pipelines.
- Maintained candidate records using software and updated information accordingly.
Administrative Assistant
Camelot Care Center
09.2022 - 05.2024
- Schedule appointments for clients to visit therapist for West and NW regions
- Utilize Microsoft Excel spreadsheet daily
- Verify insurance daily via TNanytime, UHC and Availity
- Access Ecase Management for billing
- Access PCMS system daily
- Submit referrals and filed daily
- Access Outlook daily
- Answers telephone professionally, access scanner, fax and copy machine
- Greet clients and direct them to waiting area
- Informs therapist/assessors of client's arrival
Document Controller
Metal Impact
12.2021 - 03.2022
- Reviewed array of different types of documents, including drawings, spec sheets and blueprints to maintain accuracy
- Kept electronic content legal, secure and accessible for relevant internal and external parties
- Managed document processes through scanning, filing and transmitting while following all standard procedures
Call Center Specialist
BancorpSouth
09.2021 - 10.2021
- Resolved customer inquiries, questions, and concerns to consistently offer quality service and meet performance benchmarks
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer
- Documented customer correspondence in CRM to track requests, problems and solutions
Front Desk Receptionist
NauticStar Boats
07.2021 - 09.2021
- Received incoming calls and coordinated with staff to fulfill customer requests
- Maintained important files, running reports and delivering updates on occupancy and revenue
- Processed memos, client correspondence, travel vouchers and other documents, routing to appropriate personnel as necessary
- Answered and directed incoming calls using multi-line telephone system
- Processed payments and updated accounts to reflect balance changes
- Greeted visitors and verified reasons for visit and appointment information
- Sorted incoming mail and directed to correct personnel each day
- Oversaw office inventory by restocking supplies and submitting purchase orders
Sr. Operations Analyst
FedEx Express
09.1994 - 05.2021
- Evaluated failures in operational processes and conducted root cause analysis to find problem sources
- Worked with managers and employees to evaluate business processes and focus analysis on key areas
- Used Microsoft Excel for functions like spreadsheet tracking, model development and macros
- Educated personnel on company policies to foster improved customer retention and increased revenue
- Analyzed operational performance to identify pain points and provided actionable solutions to management
- Collected and analyzed data to evaluate operational issues and make process improvement recommendations
Education
Business Administration - HR Management
Southwest TN Community College
Memphis, TN03.2025
Business Accounting -
Southwest TN Community College
Memphis, TN01.1985
Skills
- Data Retention Policies
- Document Indexing
- Document Management
- Record Keeping
- Effective Reporting Skills
- Cross-Functional Teamwork
Timeline
Recruitment Coordinator
Comfort Keepers Of Memphis
09.2024 - Current
Administrative Assistant
Camelot Care Center
09.2022 - 05.2024
Document Controller
Metal Impact
12.2021 - 03.2022
Call Center Specialist
BancorpSouth
09.2021 - 10.2021
Front Desk Receptionist
NauticStar Boats
07.2021 - 09.2021
Sr. Operations Analyst
FedEx Express
09.1994 - 05.2021
Business Administration - HR Management
Southwest TN Community College
Business Accounting -
Southwest TN Community College
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