Jacqueline Bustamante
Summary
To obtain a position that will allow me to utilize my innovation, communication, organizational, and leadership skills to contribute to greater efficiency and productivity. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
13
13
years of professional experience
Work History
FR Consumer Help Rep
Federal Reserve Bank of Minneapolis
01.2021 - 04.2024
- Assist consumers in filing a complaint against financial institutions.
- Advocate for consumers to ensure their financial rights are being protected.
- Refer consumer complaints to appropriate regulators.
- Provide resources to consumers regarding their rights under federal consumer protection laws.
- Support and evaluate the implementation of new programs to increase effectiveness.
- Develop printed educational resources for consumers in Spanish and English.
Customer Support Representative
Federal Reserve Bank of Minneapolis
01.2015 - 01.2021
- Provided customer support for savings bonds, Legacy Treasury Direct, and Treasury Direct, SaBRS, Mainframe H-system.
- Assisted with training and coaching of new employees.
- Provided education to the public regarding investment options with the U.S. Treasury.
- Assisted with process data entry to support the Fulfillment Center.
Service Manager
Wells Fargo
01.2014 - 01.2015
- Assisted with hiring, training, coaching and developing a highly engaged service team.
- Coordinated hiring events to maximize branch productivity.
- Maintained relationships with business partners to ensure customer needs were being met.
- Ensured compliance with all operations, regulations, service processes, policies and procedures.
- Researched escalated customer transactions and concerns.
- Evaluated compliance and Teller reports on a daily basis.
Lead Teller
Wells Fargo
08.2013 - 01.2014
- Coached and develop new and current Tellers to exceed sales goals and maximize customer service.
- Assisted with branch initiative to improve overall store balancing.
- Supported with daily maintenance of Store Operations Control Review files and store reports.
Customer Service and Sales Representative
Wells Fargo
04.2011 - 08.2013
- Provided broad base of financial and credit services with the goal of acquiring business.
- Developed and maintained relationships with Wells Fargo partners to maximize sales.
- Prospected new household acquisitions through Teller referrals and call lists.
- Coordinated financial literacy events for the community.
Education
B.S. - Business Administration
Metropolitan State University
Skills
- Personable
- Collaboration
- Planning
- Organizational skills
- Written communication
- Verbal communication
- Professionalism
- Motivation
- Goal achievement
- Analytical skills
- Problem solving
- Relationship building
- Conflict management
Timeline
FR Consumer Help Rep
Federal Reserve Bank of Minneapolis
01.2021 - 04.2024
Customer Support Representative
Federal Reserve Bank of Minneapolis
01.2015 - 01.2021
Service Manager
Wells Fargo
01.2014 - 01.2015
Lead Teller
Wells Fargo
08.2013 - 01.2014
Customer Service and Sales Representative
Wells Fargo
04.2011 - 08.2013
B.S. - Business Administration
Metropolitan State University
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