Summary
Work History
Education
Skills
Timeline
Generic

Jacqueline Casillas

Bellevue,NE

Summary

Experienced with patient scheduling, appointment coordination, and front desk management. Utilizes effective communication and organization skills to ensure smooth office operations and positive patient experiences.

Work History

Medical Assistant/Receptionist

Skin MD Dermatology
2022 - 2025
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Assisted physicians with minor surgeries, including preparing the patient and sterilizing instruments.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed patient scheduling and appointment confirmations.

Optometric Technician

AEG Vision
2018 - 2022
  • Performed preliminary testing and assessments to support optometrists in delivering patient care.
  • Documented patient histories and examination results accurately to maintain comprehensive records.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
  • Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.

Customer Service Representative

HEB Grocery Store
2014 - 2018
  • Processed transactions accurately using point-of-sale systems, maintaining cash handling procedures consistently.
  • Assisted in inventory management by restocking shelves and organizing product displays to enhance customer experience.
  • Trained new team members on customer service protocols and operational procedures to improve overall efficiency.

Education

High School Diploma -

John Jay High School
San Antonio, TX

Skills

  • Medical receptionist experience
  • HIPAA compliance
  • Multitasking Abilities
  • Collaboration and teamwork

Timeline

Medical Assistant/Receptionist

Skin MD Dermatology
2022 - 2025

Optometric Technician

AEG Vision
2018 - 2022

Customer Service Representative

HEB Grocery Store
2014 - 2018

High School Diploma -

John Jay High School