Jacqueline Cervantes
Cranston,RI
Summary
Aspiring professional seeking a challenging career within a forward-thinking organization that fosters knowledge and skill enhancement.
Overview
14
14
years of professional experience
Work History
Ops Manager
ABM Industries
Boston, Massachusetts
04.2024 - Current
- Deliver shift briefings, confirm staff are aware of customer requirements, and ensure all necessary equipment is available.
- Monitor and maintain cleaning and operational standards in line with contracts; conduct final aircraft sweeps and rectify deficiencies.
- Identify inefficiencies or non‑compliance, propose solutions, and work with senior management to resolve issues.
- Enforce protocols, risk assessments, SOPs, and airport operating procedures.
Catering Compliance Coordinator
Delta Air Lines
09.2021 - Current
- Conduct safety observations of both facility and ramp operations and provide corrective action feedback to mitigate safety hazards and risks.
- Conduct safety audits of Catering Personnel behaviors and submits audits for trending and process compliance review.
- Performs follow-up observations and verifies implementation of corrective actions by operational areas
- Learned all kitchen process flows and production specifications to enhance efficiency.
- Monitored kitchen departure time compliance to ensure optimal servicing windows.
- Work proficiently in tools such as Flight Family, FACTs, IFX, and GP4
- Performed food processing safety audits to ensure adherence to safety standards.
- Conduct audits on outbound departures on the A/C.
- Managed reporting, planning, and auditing processes to ensure accuracy and compliance.
Tower Operation Supervisor
G2 Secure Staff
Boston, MA
03.2021 - 09.2021
- Effectively communicate with management as well as wide range of clients and colleagues.
- Leveraged customer service abilities for proper resolution of needs and problems
- Accurately maintained all service transactions in the company database
- Complied with all safety requirements and communicated any issues.
- Completed documentation reports in accurately and in a timely manner.
- Ownership of more administrative reports from the cabin service supervisors.
- More direct involvement in cabin supervisors and Ops. Managers meetings and daily coordination.
- SmarTrack reporting on misses, rejections, completion factors, and failure to meet arrivals by leads.
- Worked with management team to implement proper division of responsibilities.
Production Supervisor
Kettle Cuisine
Lynn, MA
03.2018 - 04.2021
- Responsible for the day-to-day operations of the manufacturing and shipping areas
- Evaluated each position of the production process to maintain optimum efficiency
- Enforced all safety policies on the production floor
- Implemented employee training program to increase production, enhance safe operations and ensure profitability
- Inspected products for quality and accuracy prior to release to shipping
- Maintained effective communication between management and employees to ensure that company policies are understood and followed
Assistant Store Manager
7-11
Canton, MA
07.2016 - 04.2019
- Effectively managed accurate inventory of stock and monitored sales activities to ensure proper par levels of goods.
- Maintained positive working relationships with vendors and corporate office personnel providing excellent customer service.
- Responsible for all operational functions including receiving, purchasing and store maintenance
- Accurately maintained inventory, banking and cash transactions, and ordering and stocking merchandise.
- Established and enforced daily operating procedures and ensured all staff adhered to company policies.
- Engaged with vendors and suppliers in order to ensure execution of product promotions, high merchandising standards, and appropriate inventory levels.
Food Safety & Quality Assurance Manager
Smoked Fish Company
06.2016 - 12.2017
- Good Manufacturing Practices (GMP) - assist in the development of rules, conduct audits, maintain records.
- Record Maintenance conduct routine checks to verify proper record keeping by Operations Staff
- Accountable for providing implementation, execution and verification of quality systems and programs ensuring product quality
- Assist with audit preparation, organization and follow-up for third-party, government and customer audits.
- Corrective Action and Preventative Measures assist with logging and tracking of non-compliance and food safety incidences, conduct investigations, coordinate follow up and bring outstanding issues to closure
- Works with other employees to help achieve established goals
Production Manager
Tedeschi Fresh Food
Rockland, MA
09.2012 - 07.2016
- Performed internal audits to ensure food safety, GMP and regulatory compliance
- Verified adherence to customer specifications and investigated any discrepancies.
- Coached and mentored employees on company policies
- Led production team to meet the required efficiencies meeting goals of quantity, cost, deadlines, and quality
- Scheduled production floor to meet customer demands.
- Coordinated production resources with other members of the manufacturing team daily.
- Recommended measures to improve production methods, equipment performance and quality of products.
- Performed QA functions including metal detector verification and maintained CCP compliance.
Education
Medical Assistant -
Lincoln Tech
Lincoln, RI06-2019
Skills
- Communication skills
- Organizational abilities
- Critical thinking
- Adaptability
- Team collaboration
- Problem-solving
Timeline
Ops Manager
ABM Industries
04.2024 - Current
Catering Compliance Coordinator
Delta Air Lines
09.2021 - Current
Tower Operation Supervisor
G2 Secure Staff
03.2021 - 09.2021
Production Supervisor
Kettle Cuisine
03.2018 - 04.2021
Assistant Store Manager
7-11
07.2016 - 04.2019
Food Safety & Quality Assurance Manager
Smoked Fish Company
06.2016 - 12.2017
Production Manager
Tedeschi Fresh Food
09.2012 - 07.2016
Medical Assistant -
Lincoln Tech