Jacqueline Chavez
Grand Prairie,Tx
Overview
8
8
years of professional experience
Work History
Fraud Analyst
Co-op Solutions
Fort Worth, TX
05.2024 - Current
- Evaluated customer data to identify and prevent fraudulent activities.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
Fraud Analyst
Bank of America
06.2022 - 09.2022
- File claims on customers account with unusual debit card/Ach Activity
- Received inbound and make outbound calls to take the appropriate action based on the transaction characteristics of greater complexity
- Assesses the level of risk and make decisions which directly impact the customer experience and risk of Bank Of America
- Responsible for the prevention and detection of potential fraud by reviewing customers accounts, monitoring debit card fraud alerts daily, and take necessary action to protect customers and the bank.
Customer Service Representative
Conduent vendor Union Bank
11.2018 - 06.2021
- Provide Excellent Customer Service by meeting quality assurance goals and objectives consistently
- Analyze Customer Concerns and Drive Resolutions
- Recommend Potential Benefits to the Customer for Financial Security
- Answer 100-150 calls daily from prospect and existing clients
- Collecting and Documenting information through multiple bank applications, identify needs through active listening and creating solutions that provide value to the client
- Educate Clients on how to conduct banking transactions through self-service application such as Automated Voice System, Online and Mobile Banking.
Sales/Front Desk
Fitness Nation
12.2016 - 09.2019
- Greet Members and guests promptly
- Provide outstanding customer service
- Conduct telephone inquiries and follow up calls
- Process members applications and maintain accurate records
- Assist guest and members with membership inquiries
- Maintain a clean and organized workspace
- Created and executed plans with my colleagues to ensure customer satisfaction.
Education
HIGH SCHOOL DIPLOMA -
CROSSWINDS HS
05.2018
Skills
- Excellent at handling multiple tasks where adaptability is key element for success
- Experience with Bank Application: CRM, SoftPhone, Avaya, NICE IEX, and Tableau
- Problem Solving
- Proficient with Microsoft Office Programs
- Self Motivated
- Customer Focused
- Detail-oriented individual
- Teamwork
Timeline
Fraud Analyst
Co-op Solutions
05.2024 - Current
Fraud Analyst
Bank of America
06.2022 - 09.2022
Customer Service Representative
Conduent vendor Union Bank
11.2018 - 06.2021
Sales/Front Desk
Fitness Nation
12.2016 - 09.2019
HIGH SCHOOL DIPLOMA -
CROSSWINDS HS