Jacqueline Coker
Bakersfield,CA
Summary
Proven to enhance office efficiency at Reveal Medical Aesthetics, by streamlining operations and fostered patient trust through exceptional communication and organizational skills. Leveraging expertise in EMR/EHR and patient-focused care, Significantly improved client service standards while maintaining HIPAA compliance and managing critical clinical documentation.
Overview
7
7
years of professional experience
Work History
Receptionist, Medical Assistant
Reveal Medical Aesthetics
03.2020 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Assisted with onboarding new clients and securing paperwork completion.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Collected and documented patient medical information such as blood pressure and weight.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Swim Instructor, Supervisor
American Kids Sports Center
07.2017 - 11.2019
- Taught daily swim instruction to students varying in ages and skill levels.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Took notes strengths and weaknesses of each child in class to track progress.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Addressed behavioral issues promptly using a fair and consistent approach, fostering a respectful learning environment for all participants.
- Provided one-on-one instruction for students requiring additional assistance in mastering specific skills or techniques.
- Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
Education
High School Diploma -
Frontier High School
Bakersfield, CA06.2017
Associate of Science - Clinical And Administrative Medical Assisting
San Joaquin Valley College
Bakersfield, CA03.2020
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Scheduling
- Data inputting
- Office Administration
- Schedule Management
- Multi-line telephone operation
- Professional Demeanor
- Supply Management
- Problem-Solving
- Call Answering and Routing
- Team Collaboration
- Billing and Invoicing
- Visitor and Customer Relations
- Conflict Resolution
- HIPAA Compliance
- Medical terminology knowledge
- Vital Sign Monitoring
- EMR / EHR
- Direct Patient Care
- Clinical Documentation
- Patient-focused care
- Reliable team player
Timeline
Receptionist, Medical Assistant
Reveal Medical Aesthetics
03.2020 - Current
Swim Instructor, Supervisor
American Kids Sports Center
07.2017 - 11.2019
High School Diploma -
Frontier High School
Associate of Science - Clinical And Administrative Medical Assisting
San Joaquin Valley College